IT Support Specialist

2 weeks ago

West Olive, United States Tri-Force Consulting Services, Inc. Full time
Job DescriptionJob DescriptionTitle: IT Support Specialist
Duration: 12 Months
Client: The County of Ottawa
Location: West Olive, MI 49460

Note: This is an On-Site Role.

Job Description:
  • Assists customers by taking calls, accurately recording incidents, providing resolution over the phone and through remote assistance, triaging and escalating issues on time.
  • Installs, configures, maintains, and troubleshoots computer equipment and software.
  • Analyzes incidents and develops recommendations for eliminating reoccurring incidents.
  • Develops documentation for procedures, methods and resolutions.
  • Provides training for end users on desktop software in one-on-one or group settings.
  • Participates in desktop management by assisting in the development, deployment and testing of software packages, computer images, and patch management.
  • Recommends new methods and procedures for support.
  • Helps support an equitable, safe, diverse and inclusive workplace.
  • Performs other related functions as assigned.

Applicable Skills:
  • Ability to interact positively and objectively with coworkers, end-users, vendors, regulatory and funding agency programming staff from a wide range of cultural and socio-economic backgrounds and with varying levels of technical knowledge and skills.
  • Excellent written, verbal, and interpersonal communications skills, including the ability to communicate clearly with technical and non-technical staff.
  • Excellent phone and customer service skills.
  • Excellent working knowledge of computer/networking technologies and operating systems
  • Excellent diagnostic and troubleshooting skills as well as good analytical and problem-solving skills.
  • Good working knowledge of applications, tools, systems, and/or databases technologies.
  • Advanced working knowledge of PC Hardware, Operating Systems, Software and related equipment, A/V Equipment and Controls, Network cabling.
  • Ability to work independently by determining and prioritizing work and accurately and efficiently completing tasks with minimal supervision.


"If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction, enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then we would like to hear from you. We need exceptionally capable people for this role for our client, so get back to us and tell us why you think you are a fit."

About Us:

Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java,.NET, SharePoint, PHP, Business Intelligence (Cog nos, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in the Philadelphia region by receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.

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