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Customer Service Medical Device A/R Specialist

4 months ago

Minneapolis, United States Canon Recruiting Group Full time
Job DescriptionJob Description

POSITION: Customer Service Representative

FULLTIME: Full-time

CONTRACT: 6 months (potential for extension or perm placement)

LOCATION: Edina, MN (Hybrid)

SCHEDULE: Monday - Friday; 8:00 AM - 5:00 PM, OT as needed

PAY RANGE: $26/hr, paid weekly
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

JOB DESCRIPTION:
The Customer Service Assistant's purpose is to provide highly responsive, best-in-class customer support to both internal and external customers.

Responsibilities include:
• Process sales orders for sales reps in Movemedical and Netsuite.
• Perform accurate and timely processing of all customer orders via email, phone, and fax.
• Perform account and order management to ensure customer relationship needs and business requirements are met. Ensure proactive communication with internal and external customers, such as order acknowledgment, shipping information and delays.
• Assist in generating quotes for Territory Manager
• Assist A/R and Territory Managers in obtaining purchase orders prior to customer's stocking orders and/or bill only purchase orders after local inventory placements.
• Adhere to internal standards for customer service-related processes.
• Assist customer service representatives as needed in ensuring data accuracy in Movemedical by reviewing and clarifying with users regarding data they have entered.
• Ensure compliance with all corporate policies and quality system requirements.
• Other responsibilities, as needed.

Requirements
• Minimum of 1 years' successful customer service or similar experience,
• Reputation for being a team player with strong prioritization, problem solving and decision-making skills.
• Demonstrated passion for maintaining optimal customer experiences through a sense of urgency balanced with a mindfulness towards quality and excellence.

Education/Requirements
• High school degree. ** Preferred Post High School Degree**
• Demonstrated evidence of attention to detail, excellent written and verbal communication skills, and flexibility
• Strong computer skills including experience working with ERP and CRM systems.

Preferred
• Medical device experience
• Experience managing and tracking physical company assets/products.
• Post High School Degree

#IND2

WORKING CONDITIONS:

  • May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
  • The ability to lift up to 30lbs
  • Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email
hr@canonrecruiting.com