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Customer Service Representative

2 months ago

Minneapolis, Minnesota, United States Cirtec Medical Corporation Full time
Job Summary

This position is primarily responsible for interfacing with Customers, Business Development, Manufacturing Leadership, and Planning as related to incoming orders and delivery dates.

Key Responsibilities
  • Provide customers with delivery information based on Value Stream Meeting (VSM) driven from the planning team and update dates within M2M (Enterprise Resource Planning System).
  • Handle daily calls and correspondence with customers and sales reps on purchase orders/sales orders.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Prepare and provide customer open order reports as required.
  • Work with Business Development on new and revised quotes for new and revised purchase orders.
  • Contribute to team effort by accomplishing related results as needed.
  • Communicate with internal and external customers in a cooperative and professional manner.
Requirements
  • High school diploma or equivalent.
  • Proven customer support experience.
  • Be proactive in representing the customer to reach and maintain a high level of customer satisfaction.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication (verbal and written).
  • Ability to multi-task, prioritize and manage time effectively with great organization skills.
  • Computer skills with MS Office Suite, ERP systems.
  • Experience in a regulated industry preferred, medical device experience helpful.
  • Must be able to read, write and speak fluent English.
  • Must be people oriented with excellent listening, problem solving, analysis and conflict resolution skills.
  • Must be patient, a good listener and can work under pressure.
  • Must be quality focused and have great attention to detail.
What We Offer
  • Health care and well-being programs including medical, dental, vision, wellness, and Employee Assistance programs.
  • Paid time off.
  • Training and career development.
  • Employee recognition program.
  • Tuition assistance.
  • 401(k) retirement savings with a company match.