Remote Live Chat Operator
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Live Chat Operator. As a Live Chat Operator, you will be responsible for providing exceptional customer service and support through our live chat platform. Your primary goal will be to assist customers with their inquiries, offer product recommendations, and resolve any issues they may be experiencing.
Responsibilities:
- Respond to customer inquiries and provide accurate and timely information through our live chat platform.
- Assist customers with product selection and make recommendations based on their needs.
- Resolve customer complaints and issues in a professional and efficient manner.
- Escalate complex cases to the appropriate department for further investigation and resolution.
- Update customer information in the database to ensure accuracy.
- Maintain a thorough knowledge of our products, services, and policies.
- Meet or exceed daily and monthly chat performance targets.
Requirements:
- High school diploma or equivalent.
- Excellent written and verbal communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and manage time effectively.
- Basic computer skills and proficiency in using live chat software.
- Patience and empathy when dealing with customer inquiries and complaints.
- Self-motivated and able to work independently as well as part of a team.
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