Consumer Loan Officer I

1 month ago

Liberty Lake, United States STCU Full time
Job DescriptionJob DescriptionCompany Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits: 
•  Paid time off—plus 11 paid holidays
•  Medical, dental, vision and life insurance 
•  Flexible schedules and remote-work opportunities
•  Training and career development
•  Success sharing plan
•  401(k) matching contributions
•  Tuition reimbursement

An overview of the benefits can be found here.  
Salary range: $22.49 - $31.49 per hour or per month depending on the position

Job Description

**This position requires that you speak and write in Spanish. **

**This position is a hybrid position with its home office, located in Liberty Lake, WA. We are licensed in the greater Spokane/Washington and North Idaho area so fully remote is an option if located in that region. 

The Consumer Loan Officer I position is primarily responsible for assisting both existing and new members to originate multiple consumer loan products. This position also seeks opportunities to bring existing loans over to STCU, as well as cross-selling payment protection, and GAP.

Core Job/Requirements/Outcomes

  • Assist members by responding to inquiries from multiple delivery channels accurately, timely and in alignment with job standards and procedures.
  • Verify accuracy of information on all applications by reading and evaluating credit reports, verifying value of collateral and ensuring the application and associated documentation is in order.
  • Prepare multiple loan types for funding by coordinating with the loan processors and branch staff for successful fundings. Align with our Core Values by providing members financial direction to assist in meeting their current and future financial needs with the appropriate products and/or services.

Other Essential Functions

  • Meet all department expectations regarding loan production, phone availability and the cross-selling of payment protection, GAP and rescued loans.
  • Provide ancillary credit union product information to members and present the benefits of coverage in a knowledgeable and thorough manner.
  • Seek opportunities and make recommendations for enhancements and efficiencies within the department.
Qualifications

Qualifications

Education High school diploma or equivalent required. Some college preferred.

Certifications National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008 is required.

Job Experience Minimum one-year experience in consumer lending for a financial institution required. Minimum two years’ experience in a customer service, call center or sales related position for a financial institution required.

Software Skills Proficient knowledge of MS Office programs including Outlook, Word and Excel.

Other Skills Strong written and verbal communication skills, including ability to work well with members and staff in a tactful and professional manner in person and on the phone.

Physical Demands Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Other Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations



Additional Information

Please review our website for more information at www.stcu.org/careers.
 

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