Guest Services Agent
1 month ago
Looking to join the team at Bridge Hotel Partners, LP C/O KB Hotels LLC in Waco, TX? We are seeking a Guest Services Representative for our new Cambria luxury hotel. The ideal candidate is an enthusiastic individual dedicated to providing exceptional service to ensure every guest enjoys a memorable stay. Responsibilities include handling check-ins and check-outs, managing calls, processing payments, addressing guest inquiries promptly, and maintaining a warm presence at the front desk. If you are passionate about creating unforgettable guest experiences, apply now to be part of our team at Bridge Hotel Partners
Compensation:$13 - $15 Hourly
Responsibilities:- Welcome and greet guests as they arrive at the hotel, ensuring a seamless check-in and check-out process.
- Respond promptly and professionally to all guest inquiries and requests.
- Proactively anticipate guests' needs and deliver exceptional customer service in line with hotel standards.
- Handle and resolve any guest complaints effectively to ensure a satisfactory stay experience.
- Uphold cleanliness and safety standards across the hotel premises.
- To be considered for the Guest Services Agent position in Waco, TX, US, previous experience in the hospitality and customer service industry is a mandatory requirement.
- The ideal candidate should be able to showcase exceptional customer service skills by creating a friendly and supportive environment for guests.
- Strong verbal and written communication abilities are a key necessity for this role.
- Candidates must have a proven track record of reliable attendance, punctuality, and the flexibility to work on days, weekends, and holidays.
- A High School Diploma or equivalent education level is a prerequisite for this position.
With a team of industry veterans, seasoned managers, and emerging leaders, Cambria Waco Hotel brings an unmatched combination of experience, competence, and innovation to its daily operations and developing projects. Together, Cambria Waco Hotel's team brings more than fifty years of combined experience in every aspect of hotel licensing, development, and operational management across multiple brands.
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