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Market Quality Warranty Analyst

3 months ago


Rome, United States PIRELLI TIRES Full time
Job DescriptionJob Description

REPORTS TO: Market Quality Specialist

JOB PURPOSE: Responsible for Warranty claims analysis and actions associated to it

MAIN ACCOUNTABILITIES:

  • Maintain a safe working environment and high housekeeping standards.
  • Collaborate to meet the Pirelli North America objectives.
  • Support the vision for growth, in accordance with the company’s management plan objectives and in compliance with Sector’s directives and policies.
  • Perform daily audits on warranty claims and support addressing non-conformity with other departments to have 100% compliance.
  • Track claims for tires produced in North America and claimed in other regions. Collect details, communicate with the Industrial Team and support the action plan.
  • Support improvement actions that contribute to the reduction of the lead time on warranty claims.
  • Support on analysis, reports, and actions related to technical samples.
  • Manage purchase orders related to Market Quality activities.
  • Analyze Market trends and deploy to the interested departments within Pirelli North America and Head Quarter.
  • Implement benchmark analysis to understand the best practices in the Market and within the company (other regions) and support the implementation of actions for improvements.
  • Review and maintain Market Quality documentation.
  • Work in cooperation with the internal stakeholders at Legal, Sales, Marketing, Finance, Credit, Quality, and R&D to keep an efficient communication channel.
  • Support the team to exceed KPIs designated to Market Quality North America.
  • Support to Market Quality reporting and participation in meetings as needed.
  • Support root cause analysis and action implementation for product improvement.
  • Support implementation of new integrated systems that facilitate analysis and processes.
  • Support to Consumer Affairs on questions related to warranty claims.
  • Facilitate teamwork between the PTNA Quality Team and their global counterparts. Ensure effective and timely communication within the Quality Team, PTNA and their global counterparts.
  • Ensure full compliance with all corporate policies.

REQUIRED KNOWLEDGE/SKILLS AND EXPERIENCE:

  • Engineering or scientific degree desirable
  • Advanced Computer skills (Office package, SAP, Salesforce, programing platforms)
  • Statistical analysis skills
  • Communication skills, both written and verbal
  • Driven by results
  • Team player

PREFERRED KNOWLEDGE/SKILLS AND EXPERIENCE:

  • Knowledge on critical analysis / Problem solving and core tools, including G8D, 5 Whys, Ishikawa, PFMEA, Control Plan, APQP, MSA, SPC etc.
  • Awareness of US legal climate surrounding product liability and contract compliance.
  • Knowledge on governmental standards (INMETRO, CQC, ECE, DOT, NOM, GSO, TAIWAN)
  • Market analysis
  • Product design / manufacturing for car and light truck
  • ISO 9001, IATF 16949, and customer specific requirements
  • Be an auto enthusiast