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Retention Specialist I

3 months ago

Overland Park, United States Archer Education Full time
Job DescriptionJob DescriptionDescription:

THE COMPANY


Archer Education partners with colleges and universities across the US to help them reach further, recruit smarter, and grow faster through targeted digital enrollment marketing solutions. If you’re looking for a meaningful career, where you’ll have the freedom, flexibility, and support to thrive – all while having fun and working with some pretty awesome people, then Archer Education might be right for you. Archer offers a competitive salary, excellent benefits, referral bonuses, tuition reimbursement, and a fun, casual work environment.


Since 2007, Archer has developed a reputation as innovative, dependable, and always willing to go above and beyond for our partners. As we grow, it is more important than ever that we focus on these areas, and doing so requires amazing people who also are innovative, dependable, and willing to go above and beyond. We are a culture that values experience and knowledge, and we need someone who can make an immediate impact and help us continue delivering a high-quality experience that exceeds expectations.


THE ROLE


The Retention Specialist I helps people realize their academic goals by building strong relationships with students and helping them overcome obstacles that may prevent them from continuing their education. The Retention Specialist I will support students with a consultative approach, an ability to meet challenges head-on, and a passion for changing lives through high quality education.


This is a full-time, remote role.


THE RESPONSIBILITIES

  • Support all continuing students from our partner schools
  • Act as a liaison to at-risk students whether self-identified or campus identified,
  • including assisting with the creation of supporting programs
  • Act as a liaison for academic support services such as tutoring, library services, writing center, and distance learning support
  • Assist campus in identifying trends and researching best practices in student retention
  • Support the partner campus in new student advising and registration
  • Help students identify resources and opportunities that will help them succeed within their academic program
  • Utilize data to guide interventions and monitors effectiveness and student progress
  • Make outbound phone calls and send texts and emails to engage students
  • Document all activities related to student interactions in the student database
  • Exercise discretion within process and follow all compliance guidelines
  • Problem solve when concerns arise that impede a student’s ability to persist in school


THE REQUIREMENTS

  • General knowledge of the college admissions and registration process
  • Ability to establish rapport and build relationships with students
  • Persistence coupled with a passion for education
  • A proven track record of achieving measurable results in a fast-paced, deadline-driven department
  • Excellent verbal and written communication skills, including strong ability in vocabulary and grammar
  • Expertise in utilizing creative problem-solving skills to overcome student obstacles
  • Basic computer and Excel skills


THE BENEFITS

At Archer, we believe empowered employees have the most fun and do their best work, so we strive to offer a competitive benefits package to allow just that. Our comprehensive benefits package includes medical, dental and vision plans, as well as paid time off and sick days. Here are just a few more of the benefits you’ll receive as an Archer team member.

  • Invest in your future: 401k plans and a full contribution match up to 4%.
  • Prioritize your family: Up to 12 weeks of parental leave with 6 weeks paid, following the birth, adoption, or foster care placement of a child.
  • Never stop learning: Receive up to $5,250 per year in tuition reimbursement for continuing education.
  • Balance work and life: We offer a flexible working environment and schedule that empowers you to do your best work. Our teams work across all time zones in the US.

OUR COMMITMENT TO DEI


Archer recognizes and values the contribution of people with differences in capabilities, experience, and perspectives. Diversity encompasses gender, age, experience, education, ethnicity, religious and cultural backgrounds as well as other dimensions such as lifestyle and family responsibilities.

At Archer, we are committed to:

  • A workplace which is free from discrimination, harassment, and bullying
  • Treating employees, vendors and clients fairly and with mutual respect
  • A workplace culture that is inclusive and embraces individual differences
  • Equal employment opportunities based on ability, performance, and potential


Archer Education is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


Archer Education makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Visit archeredu.com to learn more.



Requirements: