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Desktop Support Engineer
1 month ago
Quatrro Business Support Services is hiring a Desktop Support Engineer for IT as a Full-Time job in Marietta, Georgia.
The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not just be cubby-holed at a single employer.
Quatrro Business Support Services is a leading provider of tech-enabled business process outsourcing services focused on finance & accounting and tech support. QBSS's world-class teams are changing the way that companies think about finance, accounting, HR and technology service.
Key Responsibilities:
- Provide day to day support of client desktop, laptops, printers, networks, and servers
- Support our clients' IT infrastructure both remotely and at customer site(s).
- Work with vendors to resolve technical problems with desktop computing equipment and software.
- Work closely with Managers, Service Coordinators, and other Engineers to meet customer service-level commitments, and provide world-class customer service.
- Troubleshoot and resolve network and system issues, on premise or remote.
- Positively and professionally represent the face of the company with our clients.
Job Qualifications:
- 5+ years’ experience supporting and troubleshooting Windows-based networks and endpoint devices.
- 3+ years’ experience with programming and troubleshooting firewalls and switches including Meraki and Ubiquity.
- Experience with Active Directory, Windows 10/11, peripheral hardware, and software applications.
- Experience installing Windows software, patches, and updates, as well as 3rd party apps and desktop encryption.
- Familiarity with MacOS and related Apple devices.
- Self-motivated and able to work with limited supervision.
- Good verbal and written communication skills.
- Great attitude and customer service skills.
- Ability to travel to nearby local customer sites as-needed.
- Desire to learn and support latest technologies.
Experience:
- 5+ years’ experience working in information technology is required.
- A.A. degree or equivalent experience in information systems or a related field preferred.
- Microsoft certification(s) a definite plus.
Quatrro utilizes best practices to streamline labor-intensive processes by standardizing, optimizing, and automating the business for improved insights. We enable business leaders to simplify business complexities through timely action, speedy execution, and responsiveness. If you are seeking a fresh career with a growing company, this opportunity is for you.
If you are interested in learning more about a career with Quatrro Business Support Services as a Desktop Support Engineer, apply today
