Front Desk Lead
2 months ago
Are you a bubbly, goal oriented person who is passionate about leadership? We are looking for a year-round Front Desk Lead in Littleton This is a great company, with a supportive and fun culture
They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer:
- Daily and monthly bonuses
- $1000 bonus for every 1000 hours worked
- Top-notch job training
- An awesome work environment
- Flexible hours
- Year-round positions
- Competitive pay
- Lots of FUN and lots of teamwork
- A rewarding job experience
Front Desk Lead Schedule:
30-40 hours per week in school
Schedule subject to change based on school's need (evenings until 8pm and Saturdays required)
4-6 hours per week for administrative tasks
All hours are found fully dressed out on deck, working front desk, or as manager on duty
Front Desk Lead Tasks:
Completing weekly reports
Scheduling private lessons
4-6 hours per week training and conducting front desk assessments. Time based on demand
Quality of calls
Sales training
Customer Concerns
Front Desk Lead Responsibilities:
Uphold Aqua-Tots Swim Schools Core Values
Responsible for hiring, training, assessing, coaching and performance of office staff
Responsible for developing goals to achieve revenue budgets each month
Responsible for organization within the school following GMs direction
Ensures cleanliness from floor to ceiling
Verify time clock with scheduled shifts in WIW prior to payroll
Oversee substitutes and resolve scheduling conflicts
If no office staff is available for shift, it is the Front Desk Lead's responsibility to cover
Anticipate staffing needs
Ensure quality of Aqua-Tots standard
Evaluate weekly sales and create daily targets (conversions, revenue, saving withdrawals)
Verify targets are achieved
Develop, mentor, and identify future leaders in the next generation of excellent front desk representatives for Aqua-Tots
Schedule monthly in-services and choose the in-service topic for the month
Follow and implement Aqua-Tots Swim Schools customer service guidelines to ensure an exceptional customer experience for every customer
Ensure quality and customer service standard
Communicate effectively with potential and existing customers
Build relationships with families, know their names and their children's names
Address customer concerns, providing a win/win outcome
Respond to parents within 24 hours of any reported instructor performance concern
Use the customer-focused principle in each customer interaction
Report unresolved complaints to General Manager
As a leader in swim instruction for over 25 years, Aqua-Tots is the largest swim school in the nation. We teach children ages 4 months to adults. If you think you would be an amazing addition to the team, please fill out our online application We cannot wait to meet you soon
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