Front Desk Lead

2 months ago


Littleton, United States Aqua-Tots Development Full time
Job DescriptionJob Description

Are you a bubbly, goal oriented person who is passionate about leadership? We are looking for a year-round Front Desk Lead in Littleton This is a great company, with a supportive and fun culture

They will uphold the Aqua-Tots Core Values in every interaction, whether with children, parents or staff members. We offer:

  • Daily and monthly bonuses
  • $1000 bonus for every 1000 hours worked
  • Top-notch job training
  • An awesome work environment
  • Flexible hours
  • Year-round positions
  • Competitive pay
  • Lots of FUN and lots of teamwork
  • A rewarding job experience

Front Desk Lead Schedule:

30-40 hours per week in school

Schedule subject to change based on school's need (evenings until 8pm and Saturdays required)

4-6 hours per week for administrative tasks

All hours are found fully dressed out on deck, working front desk, or as manager on duty

Front Desk Lead Tasks:

Completing weekly reports

Scheduling private lessons

4-6 hours per week training and conducting front desk assessments. Time based on demand

Quality of calls

Sales training

Customer Concerns

Front Desk Lead Responsibilities:

Uphold Aqua-Tots Swim Schools Core Values

Responsible for hiring, training, assessing, coaching and performance of office staff

Responsible for developing goals to achieve revenue budgets each month

Responsible for organization within the school following GMs direction

Ensures cleanliness from floor to ceiling

Verify time clock with scheduled shifts in WIW prior to payroll

Oversee substitutes and resolve scheduling conflicts

If no office staff is available for shift, it is the Front Desk Lead's responsibility to cover

Anticipate staffing needs

Ensure quality of Aqua-Tots standard

Evaluate weekly sales and create daily targets (conversions, revenue, saving withdrawals)

Verify targets are achieved

Develop, mentor, and identify future leaders in the next generation of excellent front desk representatives for Aqua-Tots

Schedule monthly in-services and choose the in-service topic for the month

Follow and implement Aqua-Tots Swim Schools customer service guidelines to ensure an exceptional customer experience for every customer

Ensure quality and customer service standard

Communicate effectively with potential and existing customers

Build relationships with families, know their names and their children's names

Address customer concerns, providing a win/win outcome

Respond to parents within 24 hours of any reported instructor performance concern

Use the customer-focused principle in each customer interaction

Report unresolved complaints to General Manager


As a leader in swim instruction for over 25 years, Aqua-Tots is the largest swim school in the nation. We teach children ages 4 months to adults. If you think you would be an amazing addition to the team, please fill out our online application We cannot wait to meet you soon


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