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Customer Service Representative

3 months ago

Hanover, United States The Reserves Network Inc Full time
Job DescriptionJob DescriptionYour New Organization:Looking to build your career in an exciting industry and a growing world class organization? They are the largest pest control company in the world, and they are looking to add a customer service representative to their team. They pride themselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. They are extremely proud of their legacy of excellence and constantly work to enhance the value and impact of our services. If this sounds like a great company, and you would like to be a part of their team then continue reading belowWhat matters most as the customer service representative:
  • Pay at $17.30/hour
  • Monday-Friday 8am- 5pm
  • Benefits in a Card: 3 medical plans, dental and visionAdditional benefits such as: group accident, critical illness w/ cancer benefits, short-term disability, behavioral health, term life, and identity theft
  • Weekly pay via direct deposit or pay card
Your new role as the customer service representative:
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Your experience as the customer service representative:
  • High School Diploma / GED required
  • Some college preferred but equivalent work experience is acceptable
  • 1-3 years customer service experience
  • 3-5 years data entry experience
  • 1 year in customer service, administrative, or operational roles
Your Career Partner:Veteran-founded and family-owned, The Reserves Network specializes in connecting exceptional talent with rewarding opportunities. With our extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. Submit your application for consideration in this and other positions and gain exclusive access to our mobile app for job notifications.As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.