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Customer Service Representative

2 months ago


Hanover, Pennsylvania, United States raymour and flanigan Full time
About Us

At Raymour and Flanigan, we believe that our associates are the key to delivering exceptional customer experiences. We're committed to creating a workplace where everyone feels valued, respected, and empowered to excel.

Job Summary

We're seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring our customers receive the highest level of service and support. You will be responsible for resolving customer inquiries, addressing concerns, and providing solutions that meet their needs.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and in-person interactions
  • Resolve customer complaints and concerns in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers
  • Meet or exceed performance metrics and quality standards
What We Offer

We're proud to offer a comprehensive benefits package, including:

  • 401(k) with company match
  • Generous merchandise discount
  • Opportunities for professional growth and development
  • A supportive and inclusive work environment
Requirements

To be successful in this role, you'll need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and conflict resolution skills
  • Ability to work a retail schedule, including evenings, weekends, and holidays
Why Join Our Team?

At Raymour and Flanigan, we're committed to creating a workplace where everyone feels valued, respected, and empowered to excel. We offer a supportive and inclusive environment, opportunities for professional growth and development, and a comprehensive benefits package. If you're passionate about delivering exceptional customer experiences and want to join a team that shares your values, we encourage you to apply.