Healthcare Customer Service Representative

9 hours ago


Hanover, Wisconsin, United States State Collection Service Inc Full time
Job Summary

We are seeking a highly motivated and detail-oriented Healthcare Customer Service Representative to join our team at State Collection Service Inc. As a Healthcare Customer Service Representative, you will be responsible for handling inbound and outbound calls, resolving general questions regarding insurance, financial assistance, and processing payments.

Key Responsibilities
  • Respond to patient inquiries and resolve billing and payment issues in a professional and timely manner
  • Make and answer calls in the name of the client to resolve billing and payment issues
  • Investigate and respond to client enquiries as needed
  • Enter and monitor payment arrangements
  • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Requirements
  • High School Diploma or GED Required
  • 1+ years' experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
  • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
  • Ability to work successfully in a fast-paced, deadline-oriented environment
  • Strong organization skills. The ability to work on multiple tasks simultaneously
  • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
  • Ability to work successfully and cooperatively within a team-based environment
Benefits
  • Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
  • Paid time off starting at 90 days and annual profit sharing
  • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year's Day, Memorial Day, Fourth of July, and Labor Day
  • Family Friendly Events
  • Wellness Programs/Gym Reimbursement
  • All necessary equipment and technical support provided


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