Desktop/ Asset Management Support

4 weeks ago

Mechanicsburg, United States Rishabh RPO Full time
Job DescriptionJob Description

Job Title: Desktop/ Asset Management Support

Duration: 14 day(s) - will extend for a year

Location: Mechanicsburg, PA 17050

In person Interview required.

100% Onsite

Skill:

  • Maintain, track, and prepare Chain of Custody documentation for all end-of-life equipment returned for surplus
  • Prepare surplus equipment for proper disposal in accordance with DGS / PSDC requirements
  • Develop, document, and initiate processes that involve IT asset installations, relocations, and changes
  • Provide technical guidance on IT assets for procurement documents and agency requisitions preparation
  • Respond to Service Desk tickets requiring Level 2 asset management attention
  • Experience with ServiceNow
  • Provide Level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals
  • Utilize Microsoft Systems Center Configuration Manager (SCCM) to run available hardware and software reports
  • Create documentation for technical staff and end user
  • Familiar with video conferencing platforms, conference room VC setups, troubleshooting
  • Familiar VMware Virtual Desktop Infrastructure
  • Workspace ONE UEM (fka AirWatch WorkspaceOne) to perform administrative tasks, such as reporting and compliance for Windows modern managed devices

Description of Duties

  • Able to coordinate, communicate, document, track progress and status on initiatives.
  • Familiarization with project management concepts
  • Responds to management's special requests for asset information.
  • Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
  • Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
  • Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
  • Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
  • Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
  • Responds to Service Desk tickets requiring Level 2 asset management attention.
  • Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
  • Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
  • Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
  • Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
  • Create documentation for technical staff and end user.
  • Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
  • Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
  • Familiar VMware Virtual Desktop Infrastructure
  • Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.

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