IT Support Technician

2 weeks ago

Mechanicsburg, United States V Group Inc Full time

Client: State of Pennsylvania

Job Title: IT Support Technician

Duration: 12 Months

Start Date: ASAP

Location: 1920 Technology Parkway, Mechanicsburg, PA 17050 (Remote)

Position Type: Contract

Interview Type: In-person Only

Ceipal Id: SPA_HD705_AK

Requirement Id: DOC - SA1 A4 SC1 (737705)

Department: Pennsylvania Department of Corrections

Note: ***This requisition requires an in-person interview at the work site (DOC Central Office, 1920 Technology Parkway, Mechanicsburg, PA 17050).***

***Start date for this position is as soon as possible pending a compliant PATCH and passing the DOC-related background check.***

Remote work is an option but is not a guarantee. After 6 months of on-the-job training, the manager will make the final decision of whether to allow this, based on job performance and understanding of the role.

Responsibilities:

  • Able to coordinate, communicate, document, track progress and status on initiatives.
  • Familiarization with project management concepts
  • Responds to management's special requests for asset information.
  • Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
  • Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
  • Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
  • Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
  • Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
  • Responds to Service Desk tickets requiring Level 2 asset management attention.
  • Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
  • Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
  • Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.
  • Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
  • Create documentation for technical staff and end user.
  • Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.
  • Familiar with video conferencing platforms, conference room VC setups, troubleshooting.
  • Familiar VMware Virtual Desktop Infrastructure
  • Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.

Required Skills:

  • Maintain, track, and prepare Chain of Custody documentation for all end-of-life equipment returned for surplus. (Required)
  • Prepare surplus equipment for proper disposal in accordance with DGS / PSDC requirements. (Required)
  • Develop, document, and initiate processes that involve IT asset installations, relocations, and changes. (Required)
  • Provide technical guidance on IT assets for procurement documents and agency requisitions preparation. (Required)
  • Respond to Service Desk tickets requiring Level 2 asset management attention. (Required)
  • Experience with ServiceNow. (Required)
  • Provide Level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. (Required)
  • Utilize Microsoft Systems Center Configuration Manager (SCCM) to run available hardware and software reports. (Required)
  • Create documentation for technical staff and end user. (Required)
  • Familiar with video conferencing platforms, conference room VC setups, troubleshooting. (Required)
  • Familiar VMware Virtual Desktop Infrastructure. (Required)
  • Workspace ONE UEM (fka AirWatch WorkspaceOne) to perform administrative tasks, such as reporting and compliance for Windows modern managed devices. (Required)

______________________________________________________________________________

V Group Inc. is an IT Services company which supplies IT staffing, project management, and delivery services in software, network, help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/contracts with the following states: AR, CA, DE, FL, GA, IL, KY, MD, ME, MI, NC, NJ, NY, OH, OR, PA, SC, TX, VA, and WA. If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

Website: ;/b>

Twitter: VGroupITServices@VGroupITService

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