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Desktop Support Analyst

4 months ago

Mechanicsburg, United States Vector Consulting, Inc Full time

Our government client is looking for an experienced Desktop Support Analyst on a 9+ months renewable contract role in Mechanicsburg, PA.


Position- Desktop Support Analyst


Description of Duties

Able to coordinate, communicate, document, track progress and status on initiatives.

Familiarization with project management concepts

Responds to managements special requests for asset information.

Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.

Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.

Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.

Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.

Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.

Responds to Service Desk tickets requiring Level 2 asset management attention.

Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.

Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.

Provide level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals. Utilizes ServiceNow to identify, track and resolve issues.

Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.

Create documentation for technical staff and end user.

Utilizes Microsoft Systems Center Configuration Manager to image laptop and desktop hardware.

Familiar with video conferencing platforms, conference room VC setups, troubleshooting.

Familiar VMware Virtual Desktop Infrastructure

Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.

Required/Desired Skills:

  • Maintain, track, and prepare Chain of Custody documentation for all end-of-life equipment returned for surplus Required
  • Prepare surplus equipment for proper disposal in accordance with DGS / PSDC requirements Required
  • Develop, document, and initiate processes that involve IT asset installations, relocations, and changes Required
  • Provide technical guidance on IT assets for procurement documents and agency requisitions preparation Required
  • Respond to Service Desk tickets requiring Level 2 asset management attention Required
  • Experience with ServiceNow Required
  • Provide Level 2 troubleshooting and technical problem resolution related to PC hardware, software and peripherals Required
  • Utilize Microsoft Systems Center Configuration Manager (SCCM) to run available hardware and software reports Required
  • Create documentation for technical staff and end user Required
  • Familiar with video conferencing platforms, conference room VC setups, troubleshooting Required
  • Familiar VMware Virtual Desktop Infrastructure Required
  • Workspace ONE UEM (fka AirWatch WorkspaceOne) to perform administrative tasks, such as reporting and compliance for Windows modern managed devices Required.

About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY


Celebrating 30 years of service.