Customer Service Representative

2 weeks ago


Hauppauge, United States Spark Talent Inc Full time
Job DescriptionJob DescriptionJob Title: Customer Service Representative Location: Long Island, NY
Responsibilities:• Manage customer demand from initial placement of all order types through on-time delivery for assigned accounts and sale reps. • Work collaboratively with internal teams to monitor all open and finished orders, schedule changes, new designs, graphics changes, and customer requirements. • Advise customers of any delays and evaluates and implements alternative solutions to ensure customer expectations are fulfilled. • Coordinate the scheduling of customer shipments and enters shipping information into the designed system. • Expedite rush shipment and monitors progress through to delivery to the customer as applicable. • Provide order entry support for other team members when appropriate. • Proactively assist customers, sales reps, members of the management team, or coworkers with inquiries, complaints, requests for information, or resolution of complex issues. • Build customer loyalty by providing prompt, professional, and efficient service while being laser- focused on opportunities to improve and streamline processes. • All other duties as assigned.
Qualifications:• 1-3 years of Customer Service experience. • Familiar with Customer Service software/programs. • Proficient with Microsoft Office Suite (Word, Excel, Outlook).

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