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Service Integrity Representative

4 months ago

Hauppauge, United States Johnson Controls International Full time

**Build your best future with the Johnson Controls team**

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What we offer**:

- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care
- On the job/cross-training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

**What you will do**:
The primary function of the Systems Integrity Representative is to sell repair work that has been identified during contracted fire and life safety system inspections.

**How you will do it**:

- Prepare proposals and follow up on delivered quotes.
- Gain commitment from the customer over the phone.
- Communicate promptly and regularly with customers regarding all systems integrity issues, recommendations, and any other solutions that have been quoted.
- Develop positive ongoing relationships with customers.
- Maintain and update an inspection deficiency tracking system daily.
- Report progress and metrics to management weekly and monthly.
- Deliver sales to an assigned quota.
- Act as the primary point of contact within the district office for customers with identified systems integrity issues and team with other sales reps for quoting and selling system repairs if required.
- Interface effectively with the service department to ensure delivery and improved service repairs.
- Good computer skills are essential. Must be process-oriented and energetic.

**What we look for**:
Required
- High School Diploma or Equivalent
- Excellent presentation and verbal communication skills
- Proficient with Microsoft Office programs, excel, word, and web-based programs.
- Highly motivated and success-driven
- Upon being awarded a position, must be able to complete a defined training program.
- Ability to successfully close sales with a positive customer experience

Preferred
- Fire Suppression Industry experience.
- Administrative experience
- High customer phone call background, with an emphasis on telephone prospecting
- Administration background
- Mechanical or electrical field service experience.
- Two years of inside sales experience and Customer service background

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