MDBW- Customer Service Coordinator

4 weeks ago

Hauppauge, New York, United States Inteplast Group Full time
/Job Summary

Supports the Customer Service team with request from customers by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the requests to the proper person.

Assists in analyzing transactions, corrects records, and adjusts errors.

Enters sales orders into the system as necessary to support the service team.

Address and resolve errors to release purchase orders in the system.

Responsible for managing customer data across systems to facilitate order processing.

Contacts customers on status of orders and advises customers of schedule dates and changes.

Provides coverage for the Service Team when needed.

Reports to the Customer Service Lead.

Responsibilities/Duties

Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; uses reason even when dealing with emotional topics.

Customer service-manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; Meets commitments.

Communication-speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret writtne information.

Planning/Organizing-Prioritizes and plans work activities; uses time effeciently; plans for additional resources; sets goals and objective; organizes or schedules other people and their tasks; develops realistic action plans.

Innovation-Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets the attention of others.

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to peform the essential functions.

Strong written and verbal communication skills, Background as a customer service representative for a company that does manufacturing is a plus.

Mininum of a two (2) year associates degree and one-year related call center experience and/or training; or equivalent combination of education and experience.

To perform this job successfully, and individual should have basic knowledge of Microsoft office & Teams.

Proficiency in SAP and AS400 is preferred as daily use of both systems will be required in this position.

Details

Physical demands-80% sitting in an office environment, spent on a computer/telephone; 20% interacting with employees and management in meeting, etc.

Mobility and availability required to complete meetings.


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