Counter Sales Representative

4 months ago

Rochester, United States Gustave A Larson Company Full time
Job DescriptionJob Description

*Monday - Friday schedule, holidays and weekends off*

  • Salesperson position, driving sales in a wholesale storefront location for a great HVAC company
  • Providing great customer service in store, on phones, and online ordering system
  • If you've ever seen a Contractor Sales Desk position at Home Depot or Lowes, or a counter sales position at an auto parts stores, this role has similar responsibilities.
  • HVAC industry knowledge is a plus - great customer service and sales experience is also important.

Primary Responsibilities

  • Provide excellent customer service by connecting with our customers through in person interactions, phone calls, online orders.
  • Establish and maintain positive rapport with customers by providing prompt and courteous service. Assist customers with loading of merchandise, and other needs. Effectively work together with fellow CSRs to ensure continuity of customer service.
  • Remain current and knowledgeable about products and the Company catalog. Advise customers using technical knowledge and manufacturers’ catalogs. Determine proper price classifications, prepare sales invoices utilizing Company computer database.
  • Responsible for conducting counter sales transactions, credit and cash transactions, obtain relevant signatures for billing purposes. Accept returned goods for credit and complete warranty paperwork as directed by Warranty Department.
  • Sell equipment, tools, parts, accessories, materials, and supplies to such as dealers, contractors, service firms and industrial accounts.
  • Recommend and promote related ‘add-on’ items to customers. Advise customers on substitution or modification of related items and product application information.
  • Provide accurate price points from Company computer database. Receive and fill telephone and facsimile orders effectively.
  • Consistent and timely follow-up with customers and sales consultants with accurate quotes and product information.
  • Collaborate with outside sales consultants to provide timely feedback and notification of above average price quotes.
  • Maintain, organize, and stock shelves. Maintain inventory control. Assist in organization of equipment and product displays. Ensure store area is kept sanitary and orderly.
  • Attend branch meetings, technical training session and general Company meetings as requested.
  • Participate in the CSR incentive plan.

Gustave A. Larson Company is the Midwest, Plains, and Mountain States leading wholesale distributor of Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional and enthusiastic attitude. The primary goal of the position is to ensure excellent customer service, appropriate coverage, and a high level of customer satisfaction in each area of business.

Qualification Requirements

  • Commitment to excellent customer service.
  • Enthusiastic, energetic, creative, customer-focused professional. Thrives in a fast-paced environment and provides accuracy and timeliness.
  • Able to prioritize responsibilities, demonstrated time-management and organizational skills.
  • Strong verbal and written communication skills, basic math skills, and perform and learn the requirements of the position within assigned training period.
  • Effective Team Player, ability to lead, demonstrates confidentiality, and takes initiative.
  • Individual must be flexible with changes in work schedule, willing to work overtime and be on-call occasionally on weekends.
  • Responsible for comprising scheduling rotation amongst qualified individuals within the branch for evening and weekend response coverage to customer emergency needs.

Education/Experience

  • High school diploma or equivalent required.
  • Counter Sales Representative or customer service experience.
  • Minimum 2 years of HVACR field experience, and/or degree/certification in HVACR preferred.
  • Combination of education and related experience will be considered.
  • Good command of Microsoft Office applications.

Other Skills/Abilities

The requirements listed are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individual must be able to meet mobility requirements which include walking, standing, reaching, leaning forward, bending, climbing, and able to occasionally lift up to 50 pounds. Must be skilled in verbal and written communication and have sufficient education to read, write, speak and understand English. Must have basic math skills and able to perform or learn the requirements of the job within the assigned learning period. Required to accept and follow all safety rules and policies, including the use of all mandated safety protective equipment. Individual must agree to take pre-employment drug test and background check and comply with all Company policies and procedures.

  • Counter Sales

    4 months ago

    Rochester, United States Johnstone Supply Full time

    Job DescriptionJob DescriptionJohnstone Supply is seeking to hire for our full-time Counter Sales position in our Arbutus, MD location. Are you an exceptional sales professional who is ready to have your evenings and weekends free? Would you like to learn more about the HVAC/R trade in a family-focused environment where employees tend to stay a long time? If...

  • Sales Counter Specialist

    3 weeks ago

    Rochester, New York, United States Wallace Supply LLC Full time

    Join Our Team as a Sales Counter SpecialistPosition: Sales Counter SpecialistThe Sales Counter Specialist role at Wallace Supply LLC is pivotal in driving branch sales performance and enhancing customer experiences. Become a vital member of a proactive team committed to delivering outstanding service to our esteemed clientele.Core Responsibilities:Deliver...

  • Counter Sales Associate

    1 week ago

    Rochester, New York, United States Fisher Auto Parts Full time

    About the RoleFisher Auto Parts is seeking a highly motivated and customer-focused Counter Sales Associate to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, meeting sales targets, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Provide prompt and...

  • Counter Sales Associate

    4 months ago

    Rochester, United States Wallace Supply LLC Full time

    Job DescriptionJob DescriptionJob Title:Counter Sales AssociateFLSA Status:Non-ExemptReports To:Branch ManagerPosition Summary:Contributes to branch sales growth and profitability by providing prompt, friendly and professional service to Johnstone customers in-person, over the phone and by electronic communications. This position has no formal supervisory...

  • Inside Sales Representative

    2 months ago

    Rochester, United States FASTSIGNS #381901 Full time

    Job DescriptionJob DescriptionFASTSIGNS #381901 is hiring for a Inside Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Inside Sales Representative Will:Be the initial contact with current as well as prospective customers in our FASTSIGNS CenterLearn...

  • Bilingual Inside Sales Representative

    3 months ago

    Rochester, United States B&L Wholesale Supply - Rochester Full time

    Job DescriptionAn Inside Sales Representative will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Inside Sales Representative will provide counter sales, phone assistance, and other help to our customers. Be...

  • Bilingual Inside Sales Representative

    2 months ago

    Rochester, United States B&L Wholesale Supply - Rochester Full time

    An Inside Sales Representative will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Inside Sales Representative will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...

  • Residential Trade Sales Support Representative

    1 week ago

    Rochester, New York, United States Ferguson Enterprises, Inc. Full time

    About the RoleFerguson Enterprises, Inc. is seeking a highly motivated and customer-focused Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in supporting our residential trade and HVAC customer groups by providing exceptional customer service, answering sales calls, and assisting with...

  • Counter Parts Sales Rep

    4 months ago

    Rochester, United States FleetPride Full time

    FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! Provide service to customers by phone or in person through sales of heavy-duty parts in accordance with identified customer needs and...

  • Call Center Representative

    4 months ago

    Rochester, United States Cellular Sales Full time

    Job DescriptionJob DescriptionOverviewCall Center Representative Customer Service | Business DevelopmentSince opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during and after the sale. Our more than 7000 team members operate over 770 retail...

  • Electrical Sales Representative

    3 weeks ago

    Rochester, Minnesota, United States Dakota Supply Group Full time

    Position OverviewDSG is on the lookout for an Electrical Sales Representative. This role is designed for individuals who thrive in a dynamic sales environment and are passionate about delivering exceptional customer service. As a key member of our team, you will be responsible for facilitating customer orders and providing support across various operational...

  • Parts Counter Associate

    2 months ago

    Rochester, United States Mercedes-Benz of Rochester Full time

    The Ed Napleton Automotive Group is looking for our next Automotive Parts Counter Sales Associate. This is an exciting opportunity in a growing, fast-paced industry. Located at Mercedes-Benz of Rochester, the Automotive Parts Counter Associate is a liaison for both internal and external customers, promoting the sale of parts, labor, and accessories Take...

  • Electrical Inside Sales/Counter Support

    1 month ago

    Rochester, United States VP Supply Corp Full time

    Job DescriptionJob DescriptionDescription:VP Supply Corp is one of the nation’s largest distributors of plumbing, HVAC, and electrical supplies. We have over 350 employees with 15 locations across Western New York and Pennsylvania. For over 50 years, we have proudly served residential customers as well as contractors and municipalities across a variety of...

  • Butcher's Shop Salesperson for the Fresh Counter

    2 weeks ago

    Rochester, New York, United States Velocity Solutions Full time

    Job Summary:We are seeking a skilled and enthusiastic salesperson to join our team at the fresh food counter of our REWE market. As a Butcher's Shop Salesperson for the Fresh Counter, you will be responsible for providing exceptional customer service, showcasing our products, and driving sales.Key Responsibilities:Product Presentation and Sales: Create...

  • Sales Representative

    3 weeks ago

    Rochester, New York, United States Refrens Full time

    Sales Representative Full-Time Job Overview We are seeking a dynamic and driven Sales Representative to contribute to our revenue growth. As we aim to expand significantly and enhance our financial performance, we require a dedicated sales professional with a passion for success. This role is ideal for individuals with 1-3 years of experience in direct...

  • Sales Representative

    3 weeks ago

    Rochester, New York, United States Refrens Full time

    Sales Representative - Full-Time We are seeking a dynamic and driven Sales Representative to contribute to our revenue growth. Our company is on a trajectory to significantly expand, and we require a motivated sales professional to help us achieve our ambitious targets. This role is ideal for individuals with 1-3 years of direct sales experience,...

  • Residential Trade Sales Support Representative

    2 weeks ago

    Rochester, United States Ferguson Enterprises, Inc. Full time $19 - $31

    Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each...

  • Sales Representative

    3 months ago

    Rochester, United States Erie Home Full time

    Job DescriptionJob Description**3,000 Quick Start** Hiring Immediately for Outside Sales Representatives - At Erie Home, our mission is to enhancethe quality of life for homeowners through premier home improvement solutions. As a SalesRepresentative, you are pivotal in achieving this mission by providing exceptional service anddelivering top-notch roofing...

  • Sales Representative

    1 week ago

    Rochester, New Hampshire, United States Emerald Technologies Full time

    **About Emerald Technologies**We are a leading company in the field of innovative biometric solutions for access control and time and attendance tracking.**Job Summary**We are seeking a highly motivated and results-driven Sales Representative to join our team at Emerald Technologies. As a Sales Representative, you will be responsible for establishing and...

  • Automobile Sales Representative

    2 hours ago

    Rochester, New York, United States Crimson Solutions Full time

    Job Opportunity: Automobile Sales RepresentativeAbout the Company: Crimson Solutions is a leading car dealership in the south of Magdeburg, part of the largest car trading group in Germany.Job Description:We are seeking an experienced used car sales representative to strengthen our sales team. As an automobile sales representative, you will be responsible...