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Residential Trade Sales Support Representative

2 months ago

Rochester, New York, United States Ferguson Enterprises, Inc. Full time
About the Role

Ferguson Enterprises, Inc. is seeking a highly motivated and customer-focused Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in supporting our residential trade and HVAC customer groups by providing exceptional customer service, answering sales calls, and assisting with behind-the-scenes sales functions.

Key Responsibilities
  • Provide hands-on assistance to customers on the parts counter and in the warehouse
  • Assist with answering sales calls for general information and addressing customer concerns or questions
  • Help customers by recommending the best products and solutions to support their needs
  • Present job quotes and provide accurate pricing and inventory information to customers
  • Use customer relationship management (CRM) system and phone system effectively
  • Work together with Sales associates to provide outstanding customer service for both existing and prospective customers
Requirements
  • 0-3 years sales and/or customer service experience preferred
  • Plumbing and/or HVAC industry experience a plus
  • A desire to learn with a drive to succeed
  • Passion for collaboration and desire to assist customers across the team
  • Ability to build long-lasting relationships while balancing business and customer needs
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner
  • General digital literacy including Microsoft Office
  • Strong written and verbal communication skills
  • Bilingual a plus
About Ferguson Enterprises, Inc.

Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, as well as HVAC/R, waterworks, and industrial products. With over 1,600 locations and 29,000 associates in North America, we provide expert advice and a range of products and services to help our customers improve their construction, renovation, and maintenance projects. Our associates are committed to providing world-class customer service and are dedicated to making a positive impact in the communities we serve.