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Front Desk/Reception

2 months ago

Columbus, United States Basecamp Recovery LLC Full time
Job DescriptionJob DescriptionSalary: $16-$18 per hour

Ready to change your life by making a positive impact on our community daily? Interested in working in a compassionate and progressive environment? Basecamp Recovery Center is hiring a Front Desk Receptionist Our social workers, counselors, case management, administrative, and medical teams are integral in helping our patients succeed. At Basecamp, our patients inspire us. We know how scary taking that first step to recovery can be and we are looking for dedicated individuals who understand that our patients are the heroes and we are merely their guides. We take a team approach to integrated care to set patients up for their greatest chance for success.


To learn more about Basecamp, visit our website: www.basecampmed.com


Job Summary: 

The receptionist will be the "face" of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A patient-oriented approach is essential. Our goal is to make all patients and visitors feel comfortable and valued while on our premises.


Job Duties/Responsibilities: 

Keep the front desk tidy and presentable with all necessary material (pens, forms, paper etc.) 

Greet and welcome patients 

Answer questions and address complaints 

Answer incoming calls and redirect them or keep messages 

Keep updated records and files 

Supervise patients as they come in for their appointments while waiting 

Abide by HIPAA and PHI privacy and security rules and regulations at all times 

Knowledgeable of Alcohol and Drug addiction 

Ability to relate well to a diverse group of people including staff, patients, the public, 

professional agencies, and outside organizations 

To perform related work that is assigned by any supervisor 

Must conduct yourself in an ethically appropriate manner, keeping in mind the importance of 

patients and staff boundaries 

Ability to compile and enter information as required by the Supervisor 

Must maintain STRICT CONFIDENTIALITY of all records and information 

Must complete mandated courses within specified timeframe as a condition of employment 

Take up other duties as assigned


Required Skills/Abilities: 

Proven experience in a customer service position 

Reliable transportation 

Familiar with office machines 

Proficient in English (oral and written) 

Knowledge of Computer programs i.e. MS Office (word and excel) 

Strong communication and people skills 

Good organizational and multitasking abilities 

Problem-solving skills 

Must have experience with culturally diverse groups


At Basecamp Recovery Center, we are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences. We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, peoples who were formerly involved with the justice system, older members of society, and others from minority groups and diverse backgrounds to apply.


We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, lived experience with SUD or mental health issues- or lack thereof, age, marital status, veteran status, or disability status. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome. Employees and contractors of Basecamp are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.