Customer Service Representative

2 months ago

Salt Lake City, United States HOJ INNOVATIONS, INC Full time
Job DescriptionJob Description

HOJ Innovations – Hesco Services is a leader in the material handling industry and is currently seeking outstanding candidates for a Customer Service Representative. The primary function of this position is to develop and maintain customer relationships by visiting customers and potential customers and sell equipment maintenance and service agreements for material handling equipment. As a CSR you’ll determine customer needs and develop sales strategies to meet those objectives. Customer interaction, communicating with the Field Technicians, and coordinating job priorities with Service Managers will be an everyday occurrence.

About Us:

Hesco Services is an integral part of a larger engineering and material handling company, HOJ Innovations. Known as the intermountain leader in material handling services, Hoj offers total warehouse solutions from custom engineering to fabrication, equipment sales, installation, and maintenance. We started out 55 + years ago as an engineering-driven family business with a mission to change the industry. As we continue to grow and extend the boundaries of modern material handling and logistics, you will have the opportunity to develop a career in this rapidly expanding field. Hoj Innovations is a very team oriented and customer driven company culture. We work hard together and when you are here, you feel like family. We believe exceptional results are achieved by exceptional people doing exceptional things As a HOJ team member, you will be responsible for promoting our vision, cultural values, and safety guidelines while supporting all that has made HOJ a leader in the material handling equipment and service industry. To find out more about our company and what we do, visit our website at www.hoj.net. We look forward to hearing from you

Essential Duties and Responsibilities:

  • Pursue new business and develop key existing accounts by visiting customer facilities or contacting by phone.
  • Promote and sale Planned Maintenance (PM) contracts on a variety of industrial and warehouse equipment.
  • Act as a primary customer contact for all product support needs by working directly with the service managers, technicians and parts staff.
  • Provides quotes for service agreements on a variety of industrial and warehouse equipment including overhead cranes & automated conveyor systems.
  • Answer customer questions regarding operation safety issues and maintenance intervals.
  • Investigates and resolves customer problems with orders placed and warranty issues.
  • Follow-up with customers after maintenance and completed repairs to increase customer satisfaction and retention.
  • Generate leads for service or equipment/device upgrades.
  • Promotes service and product features to customers, quotes prices and credit terms, and prepares sales orders for orders obtained.
  • Tracks equipment orders sold for potential preventative maintenance, service, or aftermarket sales.
  • Work with salespeople, operations managers and service technicians regarding PM issues (questions on pricing, problems, etc.).
  • Submits weekly activity/call reports concerning customer-related activities for quotes, orders, new business, and problems concerning customer/vendor relationships.
  • Monitor delinquent PMs and assist with problem accounts.
  • Consult & problem solve to enhance the Company’s position in existing & target accounts.
  • Implements strategic sales plans to accommodate corporate goals.
  • Additional responsibilities as assigned.

Education and Experience:

  • High School Diploma/GED
  • 3-4 years progressively related experience in industrial equipment sales preferred
  • Demonstrated expertise in sales/customer service capacity

Qualifications:

  • Strong organizational, communication, interpersonal, and customer relation skills
  • Able to operate equipment for demonstration purposes
  • Able to handle a variety of situations encountered during sales process
  • Intermediate computer skills in MS Office and Outlook required
  • Analytical/mathematics skills are essential
  • Capable of handling multiple priorities and tasks
  • Basic mechanical understanding of material handling equipment and the ability to identify by sight and by name the parts of an industry related piece of equipment
  • Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail
  • Positive attitude and ability to comply with company policies and procedures
  • Consistently maintain the highest standards in serving the customer’s needs, including but not limited to, handling customer issues and complaints
  • Maintain and strengthen customer relationships by acting professionally and as a representation of the Hoj values
  • Must have a valid drivers’ license with a good driving record
  • Must have U.S. Work Authorization
  • Must be able to pass background checks and random drug screenings

Benefits Offered:

  • Competitive base salary
  • Comprehensive total compensation program profit sharing bonuses
  • Paid Holidays and Paid Time Off
  • Excellent insurance benefits including medical, dental, vision, life and short-term disability
  • Generous employer dollar match to HSA and 401k Retirement Accounts
  • Dedicated to a military friendly environment (Veterans are highly encouraged to apply)
  • Company-wide commitment to promoting a strong work/life balance

Come be a part of our success To learn more about what we do visit us at:

  • Our Website: www.hoj.net
  • Our YouTube page: www.youtube.com/c/HojEngineeringSalesCoIncSaltLakeCity
  • Our Facebook page: www.facebook.com/HojInnovations

Job Type: Full-Time, M-F (8:00 a.m. – 5:00 p.m.)

Salary: Depends on Experience

Experience: Relevant 3 years (Preferred)

License: Valid Driver’s License (Required)

Work Authorization: United States (Required)



  • Customer Care Representative

    1 week ago

    Salt Lake City, United States Golden Customer Care Full time

    Job DescriptionJob DescriptionGolden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction. We're Looking For A:...

  • Customer Service Representative

    1 month ago

    Salt Lake City, United States Alta Medical Specialties, LLC Full time

    This is a full-time on-site role for a Customer Service Representative with Alta Medical Specialties, LLC in Salt Lake City, UT. The Customer Service Representative will be responsible for daily customer service tasks including answering incoming customer phone calls, entering customer orders into the ERP system, and providing customers with excellent...

  • Customer Service Representative

    1 month ago

    Salt Lake City, United States Alta Medical Specialties, LLC Full time

    This is a full-time on-site role for a Customer Service Representative with Alta Medical Specialties, LLC in Salt Lake City, UT. The Customer Service Representative will be responsible for daily customer service tasks including answering incoming customer phone calls, entering customer orders into the ERP system, and providing customers with excellent...

  • Customer Service Representative

    4 weeks ago

    Salt Lake City, United States Federal Recovery Services Full time

    Job Type Full-time, Part-time Description About Us: Paramount Acceptance is a leading software and billing services provider for gyms across the country. With new features being developed, Paramount continues to expand its presence in the health and fitness industry. Working at Paramount Acceptance, you will experience motivating bonuses, rapid growth...

  • Customer Service Representative

    4 weeks ago

    Salt Lake City, United States Staff SouthEnd Psychiatry Full time

    Job DescriptionJob DescriptionSalary: $29.19As our CSR, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative....

  • Customer Service Representative

    2 months ago

    Salt Lake City, United States Packaging Corporation of America Full time

    Customer Service Representative 451 N 5600 W, Salt Lake City, UT 84116, USA * Salt Lake City, UT 84116, USA * Salt Lake City, UT, USA Req #19936 Monday, April 22, 2024 As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our...

  • Customer Service Representative

    1 week ago

    Salt Lake City, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation...

  • Customer Service Representative

    2 weeks ago

    Salt Lake City, United States FDS Distributors Full time

    Job DescriptionJob DescriptionDescription:Position Summary:The Customer Service Representative is responsible for providing customer interface and provides a variety of services, solutions, support, and information in a manner that builds trust, confidence, and long-term business. The customer service/inside sales representative is the primary internal...

  • Customer Service Representative

    2 months ago

    Salt Lake City, United States Interiorworx Full time $19 - $22

    Krosswood Doors is a leading provider of high-quality interior and exterior doors. We pride ourselves on delivering exceptional products and outstanding customer service to homeowners, contractors, and distributors across the nation. Our commitment to excellence has made us a trusted name in the industry.We are seeking a Customer Service Representative in...

  • Customer Service Representative

    4 weeks ago

    Salt Lake City, United States Moog Full time

    **Moog Medical Devices Group** is looking for a **Customer Service Representative** to support our team in **Salt Lake City, Utah** * **Job ID:** 220764 * **Category:** Customer Service * **Location:** Salt Lake City, UT * **Employment Type:** Full Time Regular **Privacy Preference Center** ** Manage Consent Preferences** Always Active

  • Customer Service Representative

    1 week ago

    Salt Lake City, United States Bedrosians Full time

    Vision Statement for the Position You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience. Job Overview Customer Service Representatives are responsible for assisting all customer segments including retail, contractor,...

  • Customer Service Representative

    2 months ago

    Salt Lake City, United States Pritika Singh-District Office Full time

    Job DescriptionJob DescriptionAn established Insurance Agency is looking for a full-time Customer Service Representative. Compensation starts $18 + based on experience. Must have a valid Property and Casualty UTAH license. Position also provides opportunities to earn additional compensation/commission by cross-selling additional insurance products to...

  • Customer Service Representative

    3 days ago

    Salt Lake City, United States Pritika Singh-District Office Full time

    Job DescriptionJob DescriptionAn established Insurance Agency is looking for a full-time Customer Service Representative. Compensation starts $18 + based on experience. Must have a valid Property and Casualty for the state of Utah. Position also provides opportunities to earn additional compensation/commission by cross-selling additional insurance products...

  • Customer Service Representative

    2 weeks ago

    Salt Lake City, United States U-Haul Full time

    Location: 5305 S State St, Murray, Utah 84107 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    7 days ago

    Salt Lake City, United States Motion & Flow Control Products Full time

    **Customer Service Representative** **Department:** 3150 - Intermountain - Salt Lake City **Location:** Salt Lake City, UT **Careers at Motion and Flow Control Products** **Filtration*Hoses & Connectors* Hydraulics*Instrumentation*Pneumatics*Seals*IoT** **Join us as we grow again! Motion and Flow Control Products is a premier, customer-focused industrial...

  • Customer Service Phone Representative

    1 week ago

    Salt Lake City, United States Balance of Nature Full time

    We strive for every employee to find success and fulfillment in their position at Balance of Nature. In order to achieve this goal, we require two blocks of training that are approximately a week each to be completed. This training experience provides the tools necessary to become successful each and every day. While at the same time, making a lasting impact...

  • Customer Service Representative

    2 months ago

    Salt Lake City, United States Mr Appliance Full time

    We are actively interviewing for this position - Apply today and our hiring manager will follow up! As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance in person and on the phone. You are responsible for handling service requests and customer complaints, receiving and ordering parts. Exemplifying our code of...

  • Customer Service Representative

    2 hours ago

    Salt Lake City, United States TEKsystems Full time

    *Currently seeking Customer Service Representatives to join the billing team at a large health care company in Murray!* *Job Description:* * Receives inbound calls from customers, both internal and external and provides superior customer service for routine phone calls that is consistent with company values and quality standards. * Resolves customer issues...

  • Customer Service Representative

    2 months ago

    Salt Lake City, United States SP Plus Corporation Full time

    Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...

  • Customer Service Representative

    4 weeks ago

    Salt Lake City, United States JUST RIGHT AIR Full time

    Job DescriptionJob DescriptionDescription:At Just Right, we pride ourselves on providing exceptional customer service and building strong relationships with our clients. As a Customer Service Representative, you will serve as the interface between our company and our valued customers, ensuring their inquiries are answered, problems are resolved, and their...