Key Account Manager

1 month ago

Delafield, United States Evans Transportation Services, Inc Full time
Job DescriptionJob DescriptionDescription:

In the wild world of logistics, two characteristics are necessary for success: perseverance and spirit. That’s why Evans has built and continues to build an unstoppable team of dedicated, passionate, and innovative individuals who keep our engine powering forward amidst an industry defined by constant change. As a small-to-medium enterprise, every member of our team has a direct impact upon the growth of our customers, carrier partners and, of course, upon Evans; that’s why our slogan is Growing Together


Under the direction of the VP of Client Solutions, this role will be fiscally responsible for the accounts within their portfolio and be the single point of accountability. They will assist in selling creative solutions, help onboard key accounts, and determine innovative ways to continuously improve and retain their accounts. This will be done by supporting the client’s supply chain needs through relationship building, problem-solving, thought leadership, and internal and external collaboration.


LOCATION: Delafield, WI

HYBRID: 1-2 days hybrid allowed.


ESSENTIAL FUNCTIONS

  • Successfully build trust with new clients by allowing sales to exit the implementation phase for client onboarding
  • Grow or maintain key accounts by retaining relationships within your client portfolio at multiple locations and levels.
  • Determine business review needs of each account and execute those reviews
  • Leverage technology and market data to gain customer insight and understand positive and negative trends with volume and profitability
  • Identify new opportunities for growth in volume and profitability and drive business retention or expansion by proposing strategic solutions.
  • Works with and influences the account management team to execute the account strategy and achieve desired results.
  • Be a thought leader to our clients and bring strategies to help them gain a competitive advantage in their market.
  • Prepare and review reports on profitability, volume trends, and service performance to gain insights and identify areas for efficiency improvements and continuous enhancement.
  • Creates annual account/portfolio budgets and plans that are reviewed frequently and managed to achieve desired outcomes.
  • Serves as the primary point of contact for customers within the portfolio, delivering a positive customer experience through proactive professional communication and timely responses.
  • Manages conflict and navigates difficult customer conversations using tact and diplomacy.
  • All other duties that may be reasonably assigned, including special projects and cross-training in other departments.

QUALIFICATIONS/REQUIREMENTS

  • Bachelor's degree.
  • 3-5 years of experience in 3PL.
  • Working knowledge of the transportation industry.
  • Experience working in a Transportation Management System preferred.
  • Experience with Microsoft Power BI and Excel Pivot Tables preferred.
  • Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
  • Excellent communication skills, verbal and written.
  • Ability to build strong relationships.
  • Ability to read, write, type and speak English fluently is a requirement of this position.

Physical Demands and Work Environment:

The typical work environment is fast-paced and moderately quiet. Regular use of office equipment is expected, including computer, fax machines, and telephone. Employees may be required to lift on occasion up to 10 pounds. This position is required to sit at a workstation for up to 8 hours a day.


Benefits:

Evans offers excellent benefits including medical and vision insurance, employer-paid dental insurance, prescription drug coverage, FSA, HRA, 401k matching, 6 paid holidays + 2 floating holidays, PTO, birthday and anniversary days-off, two paid volunteer days, employee assistance program, employer-paid short term disability insurance, employer-paid life insurance, a casual and friendly work environment, fun employee outings, and the opportunity to contribute to and prosper at a quickly growing company.



Evans Transportation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Evans Transportation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Requirements:


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