Customer Service Representative
1 month ago
Join Allstate Melissa Stephens Agency, a reputable insurance agency dedicated to providing exceptional service to the Three Rivers, Michigan community for over 15 years Our commitment to excellence and customer satisfaction sets us apart and drives us to deliver top-tier insurance solutions. Embrace the opportunity to join a team that values professionalism, teamwork, and community connection.
Work Schedule is as follows:
Monday 8:30-5:00
Tuesday 8:30-5:30
Wednesday 8:30-5:00 (with OPTIONAL 4 Hour Work Day on Wednesdays)
Thursday 8:30-5:00
Friday 8:30-5:00
Benefits
Hourly Base Salary Based on Experience
Hands on Training
Mon-Fri Schedule
Evenings Off
Responsibilities
Client Communication: Interact with customers, addressing inquiries, resolving issues, and providing guidance.
Policy Inquiries: Assist clients with questions regarding their insurance policies answering questions regarding customer accounts and billing.
Documentation: Maintain accurate records of customer interactions and transactions using our internal systems.
Problem Resolution: Handle complaints and concerns effectively, striving for optimal solutions and customer satisfaction.
Team Collaboration: Work closely with colleagues to ensure a seamless and supportive customer service experience.
Requirements
Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity, empathy, and professionalism.
Customer Focus: A genuine passion for helping others, a patient demeanor, and a commitment to delivering top-notch service.
Detail-Oriented: Strong attention to detail, ensuring accuracy in all client interactions and documentation.
Problem-Solving: Ability to assess client needs, identify solutions, and resolve issues effectively and efficiently.
Team Player: An enthusiastic team player, eager to collaborate and contribute to a supportive and positive work environment.
Empathy: Ability to empathize with clients, understand their perspectives, and provide thoughtful solutions to their needs.
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