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Learning Program Manager

2 months ago

Raleigh, United States Bandwidth Full time
Job DescriptionJob Description

Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The Learning Program Manager is responsible for the strategic planning, design, implementation, and evaluation of scalable learning programs that support the development of employees across the organization. This role requires a blend of advanced instructional design expertise, facilitation skills, project management skills, and the ability to foster collaboration among various stakeholders. The Learning Program Manager will work closely with executive leaders, department leaders, subject matter experts, and external vendors to ensure that learning initiatives align with the company's strategic goals and enhance employee performance on a global scale.

What You'll Do:

  • Lead the development and execution (from inception to completion) of comprehensive learning strategies that address organizational needs and foster employee growth and skill enhancement.
  • Conduct thorough needs assessments to identify learning gaps and create strategic learning solutions, including workshops, courses, e-learning modules, and other relevant materials.
  • Collaborate cross-functionally with key stakeholders, department heads, and subject matter experts to align learning programs with business objectives and ensure relevance and effectiveness.
  • Utilize learning analytics and evaluation methods to assess the impact of training programs and make data-driven recommendations for continuous improvement.
  • Facilitate dynamic and engaging instructor-led training sessions for groups of 25+ participants, employing interactive methods and fostering a participative learning environment to ensure active engagement and knowledge retention.
  • Develop and deliver training programs to equip the sales teams with the necessary skills, product knowledge, and sales methodologies.
  • Adapt learning strategies for global engagement, accommodating diverse cultural and geographical contexts to ensure inclusive and effective training for a multinational workforce
  • Manage direct reports and guide junior team members, fostering their professional development and contributing to a positive team culture.
  • Stay abreast of industry trends, emerging technologies, and best practices in learning and development, integrating innovative approaches into our training methodologies.

What You Need:

Education

  • BA or BS degree required
  • Specialized industry certification preferred

Experience

  • 5+ years of experience in a learning and development role, with a proven track record of designing and implementing successful learning programs
  • Proficiency in utilizing learning management systems (LMS) and other e-learning authoring tools.
  • Proven excellence in facilitating training for groups of 25+ both in person and virtually
  • Experience delivering training sessions focused on sales methodology and product knowledge.
  • Experience with Workday

Knowledge

  • Strong understanding of instructional design principles, adult learning theories, and learning technologies/tools
  • Excellent project management skills with the ability to lead and manage multiple complex initiatives simultaneously.

Skills

  • Exceptional communication, presentation, and interpersonal skills with the ability to collaborate effectively across all levels of the organization.
  • Strategic thinker with a proactive and innovative approach to problem-solving.

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • All new hires receive four weeks of PTO.
  • PTO Embargo. When you take time off (of any kind) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply You won't want to miss the opportunity to be a part of the BAND.

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