Current jobs related to Member Service Center Specialist - Rockledge - Community Credit Union of Florida

  • Member Service Center Specialist

    4 weeks ago

    Rockledge, Florida, United States Community Credit Union of Florida Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Center Specialist to join our team at Community Credit Union of Florida. As a key member of our team, you will be responsible for delivering exceptional service to our members, providing expert guidance on our products and services, and ensuring that our members' financial needs...

  • Member Service Center Specialist

    1 month ago

    Rockledge, Florida, United States Community Credit Union of Florida Full time

    Job DescriptionAt Community Credit Union of Florida, we are seeking a highly skilled and dedicated Member Service Center Specialist to join our team. As a key member of our organization, you will play a vital role in delivering exceptional service to our members and contributing to the success of our credit union.Key ResponsibilitiesProvide top-notch service...

  • Member Service Center Specialist

    4 days ago

    Rockledge, Florida, United States Community Credit Union of Florida Full time

    Job SummaryCommunity Credit Union of Florida is seeking a highly skilled Member Service Center Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional service to our members, providing expert guidance on financial products and services, and ensuring seamless transactions.This is a unique...

  • Member Services Representative

    2 weeks ago

    Rockledge, United States Launch Credit Union Full time

    Job DetailsJob Location Rockledge, FLPosition Type Full Time  Description Position Summary The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each...

  • Member Services Representative II

    4 weeks ago

    Rockledge, Florida, United States Launch Credit Union Full time

    Job SummaryWe are seeking a highly skilled Member Services Representative II to join our team at Launch Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, assisting them with various transactions, and promoting our credit union products and services.Key ResponsibilitiesMember Service: Provide...

  • Member Services Representative II

    4 weeks ago

    Rockledge, Florida, United States Launch Credit Union Full time

    Job SummaryWe are seeking a highly skilled Member Services Representative II to join our team at Launch Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, assisting them with various transactions, and promoting our credit union products and services.Key ResponsibilitiesMember Service: Provide...

  • Member Services Representative II

    3 weeks ago

    Rockledge, Florida, United States Launch Credit Union Full time

    Job SummaryWe are seeking a highly skilled Member Services Representative II to join our team at Launch Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, assisting them with various transactions, and promoting our credit union products and services.Key ResponsibilitiesMember Service: Provide...

  • Speech Language Pathologist, In-House

    3 months ago

    Rockledge, United States Rockledge Health & Rehabilitation Center Full time

    Rockledge Health & Rehabilitation Center - Rockledge Health and Rehabilitation Center is looking for a part time Speech Language Pathologist (SLP) to join their in-house rehab team! *Part-Time & PRN job opportunities available ABOUT ROCKLEDGE HEALTH & REHAB CENTER- Located in Rockledge, FL, we are a skilled nursing and rehabilitation facility that is...

  • MEMBER SERVICES REPRESENTATIVE II

    1 month ago

    Rockledge, United States Launch Credit Union Full time

    Job Details Job Location Rockledge, FL Position Type Full Time   Description Position Summary The Member Services Representative II (MSR II) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each...

  • Revenue Cycle Specialist

    2 weeks ago

    Rockledge, United States Health First Full time

    The Revenue Cycle Specialist I will be responsible for the review and follow up of Third Party Claims Reimbursements to include the identification, billing and collection of payments. The Revenue Cycle Specialist I will actively engage with other dep Business Services, Specialist, Revenue, Cycle, Patient, Business, Healthcare

  • Mental Health Specialist

    1 month ago

    Rockledge, Florida, United States Mental Health Resource Center Full time

    Job Title: FACT Mental Health ProfessionalJoin our team at Mental Health Resource Center as a FACT Mental Health Professional, where you will play a vital role in providing behavioral health care and social services to individuals in the community.Job SummaryThis is an exciting opportunity for an individual who is passionate about working in a team...

  • HFMG Revenue Cycle Specialist

    2 months ago

    Rockledge, United States Health First Full time

    The Revenue Cycle Specialist will be responsible for the review, analyzation, trending, follow-up and resolution of third-party claims reimbursements to include the identification, billing and collection of payments. The Revenue Cycle Specialist will Business Services, Specialist, Revenue, Cycle, Patient, Business

  • Medical Assistant

    4 weeks ago

    Rockledge, Florida, United States Brevard Skin & Cancer Center Full time

    Job OpportunityAt Brevard Skin & Cancer Center, we are seeking a highly skilled and compassionate Medical Assistant - Dermatology to join our team. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and supporting our experienced providers in a fast-paced and dynamic environment.ResponsibilitiesProvide...

  • Hospital Medicine Specialist

    4 days ago

    Rockledge, Florida, United States SCP Health Full time

    Hospital Medicine OpportunityWe are seeking a skilled Hospital Medicine Specialist to join our team at SCP Health. As a key member of our hospital medicine team, you will be responsible for providing high-quality patient care and collaborating with our multidisciplinary team to ensure the best possible outcomes.Key Highlights:274 hospital beds with a focus...

  • Pest Control Specialist

    1 week ago

    Rockledge, Florida, United States Arrow Exterminators Full time

    Pest Control SpecialistAt Arrow Exterminators, we're seeking a skilled Pest Control Specialist to join our team. As a Sentricon Pest Control Technician, you'll provide top-notch service to our residential and commercial customers by installing, inspecting, and maintaining Sentricon termite bait station systems.As a key member of our team, you'll enjoy a...

  • Nursing Assistant

    1 week ago

    Rockledge, Florida, United States Rockledge Regional Medical Center Full time

    Job Summary:As a Nursing Assistant at Rockledge Regional Medical Center, you will play a vital role in providing exceptional patient care and support to our patients and their families. This is an exciting opportunity to join our healthcare team and make a meaningful difference in the lives of others.Key Responsibilities:Assist patients with activities of...

  • Physical Therapist

    4 days ago

    Rockledge, Florida, United States The Hale Hand Center Full time

    Job Summary:We are seeking a skilled Physical Therapist to join our team at The Hale Hand Center. As a Physical Therapist, you will work with experienced clinicians in a collaborative environment to provide exceptional care to our patients.Our ideal candidate is a forward-thinking and passionate Physical Therapist with a strong background in outpatient...

  • Customer Service Representative

    1 week ago

    Rockledge, Florida, United States U-Haul Full time

    Customer Service Representative Job SummaryU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring they receive the help they need. This role involves working with customers inside and outside our centers, using...

  • Licensed Clinical Social Worker

    2 weeks ago

    Rockledge, Florida, United States Brevard Health Alliance Full time

    Job Title: Licensed Clinical Social WorkerBrevard Health Alliance, a leading Federally Qualified Health Center, is seeking a highly skilled Licensed Clinical Social Worker to join our team in Brevard County's Space Coast. As a key member of our mental health team, you will play a vital role in improving the health status of our community's medically...

  • Fitness Center Representative

    3 weeks ago

    Rockledge, Florida, United States Planet Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key ResponsibilitiesGreet members, prospective members, and guests,...

Member Service Center Specialist

2 months ago

Rockledge, United States Community Credit Union of Florida Full time
Job DescriptionJob Description

The primary function of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in our community.” One of the primary means to achieve this end is to develop a highly effective team of employees and develop each employee to their highest potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

The Member Service Center Specialist in the Member Service Center is responsible for performing member-oriented telephone and electronic activities including opening, processing, maintaining, and closing all types of accounts, products, and services and performing the associated clerical functions; assisting members with their selection of products and services and educating members on the benefits of the products offered by the credit union; conducting oneself in a professional, friendly manner with an emphasis on member education and quality of service; and providing assistance to members and support for other related branch activities.

ESSENTIAL DUTIES

1. Demonstrates enthusiastic support of the corporate mission, core values, and long term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.

2. Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises, and meets all established service goals.

3. Abides by CCU’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.

4. Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines. Responsible for accurately completing daily task activities and entering data in a timely manner.

5. Assists members with a selection of various accounts, products, and financial services available from the credit union; ensures an emphasis is placed on the quality of service and member education.

6. Performs the following activities as needed or required: assists members, updates member information and verifies identity, performs funds transfers, places check orders, performs various loan and teller transactions, completes fraud claims, maintains files, controls access, and processes affiliated reports.

7. Assists and supports members in conducting all banking transactions electronically through strong written and verbal communication.

8. Researches and resolves account-related inquiries submitted through phone, email, home banking, secure messaging, chat, LSI tickets, and any other channels related to electronic delivery

9. Assists members with troubleshooting computer and/or mobile issues within online banking and our website.

10. Responsible for accurately processing routine member transactions including deposits, withdrawals, and transfers within policy guidelines, including transactions of all types such as deposits, withdrawals, loan payments, credit card payments, and line of credit advances through a digital channel (video session). Confirms all necessary documents are properly authorized, are in proper form, and are within authorized limits. Receives payments for mortgage, installment, and share secured loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected. Sustains teller balancing standards and accuracy throughout the workday, and at the end of each day.

11. Verifies member identification and scans identification into the system for proper documentation.

12. Provides information on credit union services including membership eligibility, types of credit union accounts, interest rates, current dividend rates, locations, office hours, and telephone numbers. Actively promotes and cross-sells products and services by providing recommendations and assisting members in whatever capacity necessary.

13. Updates member information and verifies identity, processes mail or reports, and performs end-of-day balancing, including checks as requested.

14. Adheres to security controls policies and procedures to aid in detection and prevention of fraud, theft, robberies, threats of violence, fires, accidents, and facility safety.

15. Maintains ongoing communication with the supervisor, informing the individual of all pertinent problems, irregularities, new developments, changes, and other important information within the department.

16. Continuously takes initiative to learn all aspects of online products and service features to better serve the members.

17. Collects pertinent information of potential members to determine whether they meet the membership criteria to comply with the Bank Secrecy Act/USA Patriot Act Customer Identification Program. Prepares all documents and items pertaining to accounts and processes according to policies and procedures.

18. Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.

19. Performs other related duties and works on special projects as assigned.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

  • High school diploma or general education degree (GED); or up to two or (2) years related experience and/or training; or the equivalent combination of education and experience as a Customer Service Representative (CSR) in a financial institution. Work-related experience should consist of exceptional customer service and a sales background. Educational experience, through in-house training sessions, formal school or financial industry-related curriculum, should be business or financial industry related.

  • Possesses a thorough knowledge of credit union policies, rates, and the documents and disclosures necessary to ensure compliance and consistency with current regulations.

  • Basic experience and understanding of third-party financial software offered through a vendor (Digital Insight) necessary to educate and assist the members.

  • Intermediate experience and knowledge of operation activities, terminology, products, and services; related state and federal compliance regulations and operational policies.

  • Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet, and software programs. Intermediate typing skills to meet the production needs of the position.

  • Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors.

  • Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly to members and employees.

  • Effective organizational and time management skills, with the ability to multi-task and the ability to work with close supervision while performing duties.

  • Ability to handle simple problems in nature requiring some analysis or research to determine one best solution.

  • Current Florida driver’s license and a vehicle with appropriate insurance coverage, if required to drive in the course of performing assigned duties and responsibilities.

The incumbent must be able to perform this position safely, without endangering the health or safety of individuals or others.

Management reserves the right to change this position description at any time according to business needs.