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Help Desk Support Tier 1

4 months ago

Rome, United States Mount Indie Full time
Job DescriptionJob Description

Mount Indie is seeking a mission-driven professional with aSecret Clearance, A + CertificationCertification and a minimum of1 year of experience as a Help Desk Support Specialistfor the federal government to join a team in Rome, New York.

As aHelp Desk Support Specialist,you will:

  • Be part of an empowered culture where you are a key contributor to the success of the company.
  • Continue growing your technical skills and knowledge.


A week in the life of a Help Desk Support Specialist, Tier I:

  • Use software systems engineering and applications skillsets to execute resolutions for service restoral to include "root cause" analysis reporting.
  • Utilize knowledge of PC, servers, Microsoft applications, and associated hardware to simulate and recreate user problems and providing the ability to handle all Tier One issues.


Position Requirements:

  • Secret security clearance required
  • Minimum of 1 year of experience as a Help Desk Specialist
  • High School Diploma Required
  • Minimum of an A+ Certification, Security+ preferred.


Skills and abilities:

  • Highly motivated, self-starter, and team player with a high energy level and willingness to aggressively take on responsibility
  • Demonstrated ability to approach job responsibilities with a focus on process improvement
  • Able to work and effectively communicate with all levels of management
  • Unconditional integrity and commitment to achieving goals