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Parts and Sales Associate
2 months ago
Job Summary
We are looking for a proactive and detail-oriented Parts and Sales Associate to join our team. This role is crucial in maintaining the efficiency of our parts department and supporting the sales of service and parts for customer-owned equipment. The ideal candidate will be highly organized, passionate about delivering exceptional customer service, and capable of thriving in a fast-paced environment.
Key Responsibilities
Parts Management
Fulfill Parts Requests: Efficiently manage and fulfill all open parts requests to support the operations team.
Order Parts: Ensure the timely ordering of necessary parts for both downed and customer-owned equipment.
Parts Research: Assist technicians by researching and identifying the correct parts for repairs and maintenance.
Receiving and Inventory: Receive incoming parts, notify relevant parties, and perform monthly inventory counts to ensure data accuracy in the warehouse management and ERP systems.
Stock Management: Order stock parts for the storeroom, technician trucks, and uniforms, as well as other store supplies.
Returns and Invoicing: Handle parts returns as needed and manage invoice processing for Accounts Payable.
Freight Management: Coordinate freight orders and negotiate pricing for parts and equipment.
Sales Support
Quotation Management: Prepare and submit accurate quotes for customer-owned equipment and damages within 24 hours of request, ensuring thorough follow-up.
Logistics Coordination: Work with the Logistics Manager to arrange transportation for customer-owned equipment to and from our facility.
Billing and Order Processing: Promptly bill customers for completed work, new equipment, and additional services, and manage order processing for sales representatives.
Customer Engagement: Provide exceptional service to walk-in and call-in customers, addressing inquiries and offering product recommendations.
Phone Support: Assist with phone inquiries related to parts and rentals as needed.
Product Knowledge: Stay updated on new products to offer informed recommendations and support to customers.
Qualifications
- Previous experience in parts management or sales is preferred.
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Proficiency with computers, including ERP and warehouse management systems, and strong knowledge of Microsoft Office (especially Excel).
- Ability to understand, analyze, and communicate the status of repairs and current orders to other employees.
- Must be able to lift 50 lbs. and climb stairs.
- Ability to work independently as well as collaboratively within a team.
- High attention to detail and strong problem-solving abilities.
