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IT Client Support Specialist II

3 months ago

Anaheim, United States FAIRMONT SCHOOLS INC Full time
Job DescriptionJob DescriptionDescription:

Responsible for the installation, configuration, and support of all computer networked devices used at Fairmont Schools. Interact daily with end-users and team members to identify system problems and resolve them at a high level of customer service.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

· Two year degree from college or technical school and two to four years related experience.

· Must be self-motivated and able to work with minimal supervision.

· Possess excellent customer service and people skills.

· Understanding of networking principles, computer devices, and telecommunications.

· Experience with PC hardware, Microsoft Windows desktop and server operating systems, iPad iOS and Mac OS X.

· Working knowledge of a MDM system i.e. Mosyle, JAMF or other solution.

· Familiarity with Active Directory; account and group creation.

· Basic GPO settings

· Understanding of DNS, DHCP and commands/utilities such as ping, tracert, nslookup, robocopy.

· Communicates effectively, gets along with co-workers and management. Deals with others effectively and professionally under pressure.

· Strong communication skills

· Work well under pressure

· Effective team player and leader.


CERTIFICATES, LICENSES, REGISTRATIONS

· Microsoft Certified Solutions Associate (MCSA), Certification preferred

· Microsoft Certified Professional (MCP), Certification preferred

· Comp TIA A+ Certification preferred.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Makes recommendations on performance tuning and configurations to increase user efficiency and system reliability.

2. Serves as the primary consulting resource for the campus community.

3. Responds to and resolves any Level 1 and Level 2 problems.

4. Escalates level 3 problems and work orders as necessary.

5. Works with the IT Director and Network Infrastructure Manager to help set policies for the functioning and security of the campus. Publicizes and enforces these policies.

6. Maintains and manages Active Directory user accounts and computers by campus.

7. Coordinates, manages, and expedites all site projects and installations.

8. Trains/assists staff and students on new technology, network access and software.

9. Works continually with the end-users on the phone and in person in configuring their systems to increase system reliability and user effectiveness.

10. Troubleshoots and repairs telecommunications products.

11. Documents system configurations and is proactive in finding potential problems.

12. Confers with other technicians and vendor technical support in resolving problems.

13. Troubleshoot various workstations, printers or network-related problems.

14. Helps maintain our mobile device management system.

15. May participate in various Information Technology committees exploring new projects and new technologies.

16. Responsible for assembly, configuration, and placement of incoming hardware.

17. Updates and processes work orders utilizing service management software.

18. Installs, maintains, and resolves specialized hardware and software used in education


SUPERVISORY RESPONSIBILITIES

· Responsible for level 2 escalations

Requirements:

This is primarily an office/sedentary position. The position may require some degree of intermittent bending, stooping, reaching and stretching. The job may also require lifting and carrying up to 25 lbs. Must be able to provide a clean DMV record and get insured through Fairmont to drive company cars. May require traveling between campuses.