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Enrollment Specialist

3 months ago

Oklahoma City, United States Lumata Health Full time
Job DescriptionJob Description

Are you a Sales Rock Star?

Do you thrive on challenges?

Are you seeking a rewarding career?

Look no further - Join our team and share our mission

About Lumata Health: Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending health span. But it requires tailored, timely, intelligent patient engagement throughout the patient’s lifelong care journey.

Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints. In addition to promoting compliance, we help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.

With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 800 eye care specialists in 32 states, Lumata Health is driving better outcomes and reducing cost at scale, one patient at a time.

Position Overview:

We are seeking a passionate and persuasive Enrollment Specialist to enroll patients with chronic, potentially blinding diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration in our care management program. The role involves engaging prospective patients from partner practices by highlighting program benefits and convincing them to enroll. The specialist must thrive in a sales and metric-driven environment, making high-volume outbound calls (minimum of 40 per day) and achieving at least 10 enrollments daily. Responsibilities also include maintaining accurate enrollment records and collaborating with leadership to improve the enrollment process.

**This role is 100% remote with no face-to-face contact with patients.


Job Type: Full-time

Pay: Premium starting pay (starting $20/per hour).

However, there is significant potential to earn more through our bonus structure, which rewards high performance and dedication. This structure includes bonuses for meeting enrollment targets, maintaining high conversion rates, and exceeding monthly enrollment goals, offering a great opportunity to increase your overall earnings.

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Must be available for the working hours of:
    • 10am - 7pm Eastern Time
    • 9am - 6pm Central Time
    • 8am - 5pm Mountain Time or Pacific Time

Job Responsibilities for Sales Enrollment Specialist

Sales and Customer Engagement:

  • Engage with potential patients through outbound calls to promote and enroll them in our services.
  • Provide detailed information about our services, highlighting the benefits and features to prospective patients.
  • Address inquiries, concerns, and objections effectively to secure enrollments.


Enrollment Process:

  • Guide patients through the enrollment process, ensuring all necessary information is collected accurately.
  • Maintain up-to-date knowledge of enrollment policies, procedures, and compliance requirements.
  • Maintain a patient-focused approach to enhance the overall enrolling experience.

Collaboration and Communication:

  • Collaborate with team members to share best practices and strategies for achieving sales/metric goals.
  • Communicate effectively with other departments to ensure seamless service delivery and customer satisfaction.
  • Participate in training sessions and team meetings to stay informed about services and industry trends.

Sales Targets and Reporting:

  • Achieve and exceed monthly enrollment targets and performance metrics.
  • Track and report enrollment activities, outcomes, and performance to supervisors.
  • Utilize CRM software to document patient interactions.

Compliance and Quality Assurance:

  • Adhere to all company policies, procedures, and ethical standards.
  • Ensure compliance with regulatory requirements and company guidelines during the sales and enrollment process.
  • Maintain accurate and secure records of customer interactions and transactions.

Requirements

  • 2+ years of work experience in eye care, or a related field, preferred.
  • 1+ years of sales experience, required.
  • Proficient with Electronic Medical Record (EMR) systems, preferred.
  • Ability to work in a team environment with very little supervision.
  • Outstanding communication skills, both written and verbal.
  • Excellent organizational skills.
  • Excellent customer service.
  • Compassion and empathy.
  • Ability to work remotely with reliable Wifi access.

Work Environment:

In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.

Core Competencies:

Resourcefulness/Initiative, Listening, Persuasion, Adaptability, Attendance/Punctuality, Customer Focus, Communications – Verbal and Written, Motivating/Coaching, Integrity, Enthusiasm/Passion

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth

401(k)

Dental insurance

Flexible schedule

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Professional development within organization

Referral program

Vision insurance

Employee Wellness Program

Diversity Creates a Healthier Atmosphere:

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an E-Verify employer.

For more information, please click on the following links:

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

**For application status, please email: hiring@lumatahealth.com (No phone calls please). Due to an increase in fraudulent activity, please verify any communication is coming from our domain ending in lumatahealth.com, and not a similar domain.