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Training and Support Specialist

3 months ago

Raleigh, United States Serigor Inc. Full time
Job DescriptionJob Description

Job Title: Training and Support Specialist (HYBRID)

Location: Raleigh, NC

Duration: 12+ Months

Job Description:

The purpose of the position will be to create training content (online and live classroom training) to support organizational initiatives and business units. Strong content development and writing skills needed. Ability to draft articles to support employee learning, tips, and educational resources for employees, such as job aids. Good research skills. Instructional design and technical knowledge needed. This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills. Must be professional.

The Client prefers experience with following tools: Adobe Articulate (Storyline and Rise), Canva, Camtasia, MS Teams. Candidates with experience developing HR curriculums or training in partnership with subject matter experts is preferred. Creating training videos and microlearning, a plus. Use of voiceover tools a plus. Interest in continually learning new software and keeping the team updated on changes to software, is desired.

This position works with: Associate Director of Organizational Development, Training and Support Specialist, Learning and Development Consultant, Organizational Development Consultant and an Administrative Support Specialist.

Skills:

Skill

Required / Desired

Amount

of Experience

Experience in curriculum design and developing training materials for adult learners

Required

3

Years

Understands the NC Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs.

Highly desired

3

Years

Strong content development skills needed.

Required

3

Years

Instructional design and technical knowledge needed

Required

3

Years

Adobe Articulate 360

Required

Experience with adult learning practices, principles and procedures in classroom and on-line presentations

Highly desired

This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills.

Required

3

Years

Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex

Required