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HVAC Office Manager

2 months ago


Spokane, United States Clines Air Conditioning Full time
Job DescriptionJob Description

JOB SUMMARY:
Our Office Manager is retiring Join our dynamic team at Cline's AC Professional as an Office Manager, where your role is crucial to our success We're committed to fostering employee growth and helping you achieve your personal and professional goals. In this pivotal position, you'll manage the day-to-day operations, ensuring our office runs smoothly and efficiently. You'll collaborate with field supervisors, dispatch technicians, handle invoicing, and maintain customer relationships. Your leadership will be vital in coordinating payroll, benefits, and vendor management, all while keeping our office environment organized and stocked. If you're passionate about making a difference and growing with a supportive company, we want to hear from you

ABOUT US:
Since 1988, Cline's Air Conditioning has been the trusted name in commercial HVAC services across Spokane, WA. As a veteran and family-owned business, we take pride in our commitment to excellence, integrity, and community. Over the years, we've built a reputation for delivering top-notch service, and now, we're expanding into the residential sector to meet the growing needs of our community.


CORE RESPONSIBILITIES

Scheduling and Coordination

  • Collaborate with the field supervisor to identify committed jobs and build the schedule.
  • Outline jobs and dispatch technicians; provide approval for repairs or contact customers for immediate repair approvals.
  • Follow up with customers regarding scheduling, job updates, and repair pricing.

Invoice Management

  • Review invoices from previous jobs, add missing details, or clarify information for processing.
  • Customize invoices in QuickBooks as needed to meet customer billing requests.
  • Customize billing procedures and complete paperwork for project billing, especially for subcontractor jobs (monthly basis).
  • Review processed invoices and release them for mailing or emailing to customers.

Customer Service

  • Answer phones and emails, schedule customer jobs, and address inquiries.
  • Address issues with insurance, employees, customers, and vendors.

Payroll and Financial Management

  • Process payroll, payroll tax deposits, and 401K contributions weekly.
  • File prevailing wage forms for jobs as needed.
  • Approve bills, release, and sign checks for payments.

Office Management

  • Keep the office stocked with necessary supplies.
  • Maintain a clean and organized office environment.
  • Manage vendor relationships and coordinate with them as needed.
  • Coordinate employee benefits.
  • Keep files organized and filed properly.
  • Manage incoming and outgoing mail.

QUALIFICATIONS

  • High school diploma or equivalent; Associate's or Bachelor's degree in business administration or a related field is preferred.
  • Minimum of 3-5 years of experience in an office management role, preferably within the HVAC or similar industry.
  • Proven experience with scheduling, dispatching, and managing field technicians.
  • Proficiency in QuickBooks and other accounting software.
  • Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with HVAC systems and terminology is a plus.
  • Experience with payroll processing and benefits coordination.
  • Positive attitude, willingness to learn, and a strong work ethic.
  • Excellent organizational and multitasking abilities.
  • Strong attention to detail and accuracy.
  • Ability to manage and prioritize multiple tasks and deadlines.
  • Able to work independently or as an active member of a team.
  • Good interpersonal skills and communication with co-workers, customers, and vendors.
  • Must be reliable, clean-cut, prompt, and a self-starter. Regular attendance is a must.


BENEFITS & CULTURE:

  • $50,000 and $65,000 annual salary DOE plus incentives and a bonus structure
  • Medical, dental & vision insurance
  • Holidays & PTO
  • 401K
  • Ongoing training
  • Goal setting mentorship
  • Ability to advance to any position within the Company provided the employee shows continued interest in learning and has completed the required training for advancement.
  • A family. This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Cline’s because we ARE family.

OUR MISSION:

Setting the standard in the HVAC industry by delivering unparalleled quality, technology, and customer service excellence.

OUR VISION:

Creating opportunities for our employees and communities.

OUR CORE VALUES:

  • Inspirational: Everything that we do is bigger than us. We don't show up to work every day JUST for ourselves, we show up to make our team more impactful, create the best solutions for our customers, and chase our potential.
  • Disciplined: We do the things we say we are going to do. Without exception. Discipline starts at the individual level, so we train every day in order to continue learning and growing.
  • Accountable: We hold ourselves and our teams accountable to their goals because we know that true growth doesn't happen by accident. Extreme accountability yields extraordinary results.
  • Transparent: We have big goals, and we are moving quickly. Our team has transparency into the priorities of our clients, teams, and organizations to prioritize the work that gets closer to our goals.
  • Aligned: We only hire growth-oriented individuals because we know that our business can't grow if our people aren't growing. Then we align our business goals with every team member's personal, professional, and financial goals - when our team wins, the company wins.


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