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Receptionist

5 months ago

Oakland, United States The Nieves Law Firm, APC Full time
Job DescriptionJob Description

Work where you personally know the managing attorney and have daily interaction with the clients we serve. You set the stage for first impressions of the law firm so you must be committed to making a good one every day for every client, potential client, and agency. There is room for advancement for the right candidate so we are seeking employees who are committed to growing with the firm and who believe in longevity in their positions. The culture in our firm is important to our staff and clients - we need team players who are prepared to work hard to fight for the rights of others.

Compensation:

$16 - $17.50 hourly

Responsibilities:

  • Efficiently answer and direct phone calls as well as schedule client calls and meetings
  • Successfully and accurately process incoming and outgoing mail
  • Assist the team with ministerial tasks and ensure the systematic flow of communication in the office
  • Maintain the office calendar, remind staff of upcoming appointments and meetings, and set up conference rooms
  • Ensure all visitors (clients, potential clients, vendors, etc.) are greeted positively and professionally upon entry into the office
  • Conduct intakes for potential new clients, schedule consultations, and accurately maintain the tracking list of potential new clients
  • Serve as the first point of contact for potential clients who want to engage our firm and guide them through the expectations of working with our office
  • Provide ongoing customer service to current clients, engage with individuals who visit or call the office in a positive and efficient way, and assist in various areas of the firm as needed
Qualifications:

  • Must be high energy, enthusiastic, and empathetic
  • Candidate must be proficient in Microsoft Office and have comfort using Mac products
  • Dependability, punctuality, and consistency are key character traits for success in this position
  • Candidates must have excellent communication skills and be able to articulate themselves well orally and in writing
  • Must pay attention to detail and have a professional attitude
  • Must manage time appropriately and complete projects within the assigned deadlines
  • Night and weekend availability is required
  • Spanish speaking REQUIRED
About Company

At The Nieves Law Firm, we take the criminal out of criminal defense - our mission is to restore the reputation of individuals who have been accused of crimes and help them plan for a better future. Our firm has been named one of the fastest-growing law firms in the nation by the Law Firm 500 for the past three years in a row. Our managing attorney has been named a Northern California Rising Star Super Lawyer every year since 2016 and The Nieves Law Firm has also been recognized for the past three years as one of the fastest-growing companies owned or managed by Florida State University Alumni. We attribute our success to our belief in our core values of Truth, Restoration, Action, Compassion, and Knowledge and we are looking for team members who will uphold the same values and provide excellent service to our clients.