Part-Time Customer Service Representative

1 month ago

Castle Rock, United States Outlets at Castle Rock Full time
Job DescriptionJob Description

ABOUT OUTLETS AT CASTLE ROCK

We are the largest open-air outlet center in the state of Colorado. Located in Castle Rock, we are conveniently placed between the Denver metro area and the Colorado Springs region. Voted Colorado's Best Outlet Shopping several times since 2015, we are committed to providing an enjoyable shopping and dining experience to all who come by

We are in the "happiness business" and believe in a positive "What can I do? How can I help?" attitude. We value our employees for their hard work and dedication. That is why we work hard to create a fun working environment and a family-oriented culture for our amazing team

The Outlets at Castle Rock is currently hiring a Part Time Customer Service Representative to join our team. We take great pride in hiring for this role as Customer Service Representatives have the privilege of interacting with our shoppers. Successful candidates will have a strong work ethic and ability to work independently.

We look forward to hearing from you


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for opening the Customer Service area on time.
  • Assists all customers with general information such as store locations, directions, business hours, transportation info, and special event info over the phone or in person.
  • Maintains a positive friendly and helpful attitude.
  • Circulates memos, newsletters, and other correspondence to tenants.
  • Assists the Marketing department with traffic reports, special events, group sales, sponsorships and ensures brochures/directories/promotional material is stocked at the counter.
  • Maintains stroller/wheelchair rentals and log book.
  • Logs inventory of all lost and found items in conjunction with the security department.
  • Responsible for tenant after-hours log and security notification.
  • Processes gift card requests.
  • Collects customer complaint forms and distributes to General Manager.
  • Performs special projects or other duties as assigned.

EDUCATION and EXPERIENCE

  • High school diploma or general equivalency diploma (G.E.D.)
  • 0-2 years of experience in the field or in a related area preferred.
  • Entry-level experience using MS Office applications (for data entry, reports).
  • Entry-level experience using Social Media Networking applications.

The Outlets at Castle Rock is an Equal Employment Opportunity employer committed to fostering, cultivating and preserving a culture of diversity and inclusion. We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status and other characteristics that make our employees unique.



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