Customer Service Representative
2 months ago
This role could be a full-time role for Candidates with experience in Pre-Press and/or Graphic Design experience.
The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
Customer Service Representative Perks and Benefits:
- Competitive Compensation
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
Customer Service Representative (CSR) Daily Tasks:
- Serve as the primary internal representative of the organization.
- Convey to the customer our expertise in products, services, and capabilities.
- Serve as an external key educator to our community and customers.
- Communicate customer requirements to the support team in accordance with company policies and procedures.
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
Apply today
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