Area Sales

1 week ago

New York, United States SLT Full time
Job DescriptionJob DescriptionSalary: 63,000 DOE

Title: Brooklyn Area Sales & Operations Manager

Reports to: Regional Sales & Operations Manager

Employment Status: Full Time/Exempt


SLT, a rapidly expanding fitness brand with a strong presence in the Northeast, seeks a dedicated Area Sales & Operations Manager to join our team. With a focus on innovation, client experience, and operational excellence, SLT has established itself as a leader in the industry. As an Area Sales Manager, you will drive the success of 2 operating studios and launch and own the opening process of a brand new location. You will be responsible for fostering a culture of growth, creating an energetic environment, and maintaining sales and brand standards. This person possesses a strong desire to maximize revenue and occupancy, enjoys innovation, and is detail-oriented. If you are passionate about fitness, possess leadership skills, and are ready to make an impact, we invite you to join our team.


KEY RESPONSIBILITIES:

CLIENT EXPERIENCE

  • Create concierge-like studio experience with exceptional customer service incl. assisting clients, responding to client inquiries, and resolving any complaints
  • Collaborate with instructors to guide new clients through their first SLT experience (incl. studio tours, machine demos, new client offers)
  • Foster relationships to create deeper community bonds across clients, staff and instructors
  • Encourage and communicate feedback
  • Resolve all client booking requests and issues in a timely manner
  • Assist with Privates and Events happening in the Studios


STAFF MANAGEMENT

  • Responsible for interviewing, training, managing and reviewing the studio's front desk staff (CSTeam)
  • Keep staff informed and focused  on promotions, sales and goals
  • Supervise client services team members engaging in product and retail sales, facilities, and customer service needs
  • Motivate and provide daily support to team members while exemplifying SLT’s core values


OPERATIONS

  • Oversee the day-to-day operations of the studio
  • Responsible for achieving studio revenue, occupancy, new client and retail goals
  •  Manage studio appearance and cleanliness incl. equipment, desks and surfaces
  • Manage SLT referral program
  • Aid in private session booking
  • Receive, process and manage display of all retail merchandise
  • Complete monthly merchandise inventory
  • Manage inventory of studio supplies
  • Coordinate with cleaning & towel company when necessary
  • Perform bi-weekly machine maintenance; report issues


MARKETING

  • Drive acquisition and retention for the studio in collaboration with with Regional Manager & Marketing
  • Sell memberships and intro offers to existing and prospective clients to grow studio revenue and utilization
  • Lead studio-level marketing and execution of SLT promotions in collaboration with studio team and Marketing
  • Create local relationships and develop initiatives to drive studio utilization and trial alongside the Regional Manager and Marketing
  • Build studio community through client relationships, loyalty program and new client experience
  • Coordinate curated classes including fundraising and donated classes


QUALIFICATIONS

  • Management and fitness experience
  • Sales experience
  • Self-starter with strong managerial and interpersonal skills
  • Ability to multi-task and delegate when necessary
  • Strong problem-solving skills

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