Customer Service Manager

3 months ago


Philadelphia, United States Henry Nace - State Farm Agent Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Signing bonus

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Maintain a strong work ethic with a total commitment to success each and every day.
As an Agent Team Member, you will receive...

  • Paid Training and Development
  • 15 Days of Paid Time Off Annually
  • Competitive Salary
  • Bonus Potential
  • Health Benefits
  • 401k with Matching
  • Paid Parental Leave
  • Opportunity for Advancement
  • Wonderful Team Environment
Requirements

  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Ability to work in a team environment
  • Ability to multi-task
  • Ability to effectively relate to a customer
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.



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