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Customer Service Director
2 months ago
Restaurant Depot LLC is seeking a highly skilled Customer Service Manager to join our team. As a key member of our sales department, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Customer Service: Provide professional and effective customer service to new and existing customers, utilizing in-depth knowledge of company products to increase sales and assist with product selection, merchandising, and special requests.
- Order Processing: Process customer orders and changes according to established department policies and procedures, ensuring timely and accurate information to incoming customer order status and product information requests.
- Feedback and Resolution: Provide timely feedback to the company regarding service failures or customer concerns, and partner with Field Marketing Representatives to meet and exceed customer service expectations.
- Product Knowledge: Maintain up-to-date, in-depth knowledge of products and customer information, using computer software such as Microsoft Word and Excel, as well as industry-specific software.
- Other Responsibilities: Perform other work-related duties as required and assigned, including maintaining product and customer service information, and assisting customers with product location and detailed information.
- Education: Bachelor's Degree, or High School Diploma or GED with at least 4 years of experience in customer service, or any appropriate combination of education and experience.
- Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures; ability to effectively present information and respond to questions from managers, clients, and the general public; ability to calculate figures and amounts, such as discounts, interest, proportions, percentages, area, mass, and volume; effective oral and written communication skills; high level of interpersonal skills to handle sensitive and confidential situations.
The Customer Service Manager will work in a typical office environment, with occasional exposure to store areas where temperatures may be cool or cold. The ambient will be room temperature, with lighting and traditional office equipment.
