Summer Internship as a Care Coordinator

2 weeks ago

Derry Village, United States Right at Home Southern New Hampshire Full time
Job DescriptionJob DescriptionJOB SUMMARY


The Care Coordinator is responsible for developing and managing the client care plan; creating extraordinary client experiences; and communicating with client, families, care partners and referral sources. Plays an integral role in interfacing with clients and families to ensure safe, appropriate, and meaningful care is provided. Serves as a mentor to caregivers and supports their care delivery. Maintains a calm, positive demeanor at all times and is able to effectively multitask in a high functioning office environment. The core competencies for a Care Coordinator are Verbal Communication, Likeability, Customer Focus, Decision Making/Judgment, Organization, Passion, Listening, Resourcefulness, and Conflict Management.

ESSENTIAL FUNCTIONS


VERBAL COMMUNICATION
Conducts client and family consultations and draws out client and family needs, routines and preferences related to their care plan.
Effectively communicates care plan with clients, families and caregivers.
Ensures clients, families, office staff and care partners have the information they need to create an extraordinary client experience.

CUSTOMER FOCUS
Manages Client Satisfaction program.
Identifies and reports opportunities to improve the client experience.
Supports on-call supervisor as needed, but on a limited basis.
Conducts client quality calls and provides follow-up as needed to family members, caregivers and others.

LISTENING
Actively listens to, and communicates with, new and existing clients, family members, care partners and referral sources to ensure the highest quality of service is being provided.
Acknowledges, manages and investigates client and/or family complaints.

DECISION MAKING/JUDGMENT
Maintains calm and offers sound guidance during emergencies.
Completes home safety checks.
Helps families understand how changes in condition affect the care needs of their loved one.
Ensures a good client and caregiver match.
Conducts caregiver Supervisory Visits.
Participates, through direct communication with caregivers, in caregiver performance reviews, terminations, probations and job counseling in compliance with agency policies.

ORGANIZATION
Maintains complete, accurate and timely client records in ClearCare.
Routinely contacts clients regarding accounts receivable, on an as-needed basis.
Maintains compliance with applicable laws and regulations and agency policies and procedures.
Implements corrective action in response to reports or complaints from regulatory agencies.

PASSION
Educates clients, families, referral sources and care partners on the importance and power of person-centered care.
Represents agency in the community and conducts in-services.
Exhibits enthusiasm, charisma, excitement and a positive can do attitude toward creating an extraordinary client experience.

LIKEABILITY
Conducts client introductory and supplemental visits on an as-needed basis.
Mentors caregivers and positively communicates opportunities to improve the client experience.
Minimizes caregiver turnover through effective mentoring, relationship building and communication skills with assigned caregivers.

CONFLICT MANAGEMENT
Understands natural sources of conflict related to care within families, and then acts to prevent or soften the conflict.
When a conflict emerges, effectively works through the conflict to its optimum outcome.
Does not suppress, ignore or deny conflict, but seeks to serve as a mediator.

RESOURCEFULNESS
Seeks out and seizes opportunities, goes beyond the call of duty, and passionately finds ways to surpass barriers to improve the client experience.
Takes proactive action to re-stimulate and improve projects related to the client experience.
Other general office and clerical functions.
Other duties assigned by Operations Manager.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY


High school graduate or equivalent with two years of business experience.

Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.
Have a valid drivers license and use of insured automobile.
Knowledge of common medical terminology.

Able to work independently, demonstrating sound judgment.

Read, write, speak and understand English as needed for the job.

Be available as required for on-call duty outside of normal office hours.

WORKING ENVIRONMENT


Works primarily out of the local office.

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