Service advisor

2 months ago

Hemet, United States Toyota of Hemet Full time
Job DescriptionJob DescriptionDescription:

As a Toyota Service Advisor, your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities:

  1. Customer Interaction:
    • Greet customers and assess their service needs.
    • Listen carefully to customer problems and concerns.
    • Set and manage expectations regarding service delivery.
  2. Service Coordination:
    • Arrange appropriate service and repairs based on customer requests.
    • Estimate costs and completion time for repairs.
    • Verify insurance information.
    • Conduct inspections and test drives.
  3. Additional Services:
    • Recommend additional services based on customer needs.
    • Provide detailed explanations of necessary repairs and cost estimates.
    • Obtain approval from customers for additional work.
  4. Customer Satisfaction:
    • Ensure prompt, courteous, and effective service.
    • Communicate with customers about the status of their vehicle repairs.
Requirements:

To become a Toyota Service Advisor, you’ll need a combination of qualifications and skills. Here’s what you should aim for:

  1. Education and Certification:
    • A high school diploma or GED is typically required.
    • Vocational training in automotive technology or an associate degree with a focus on service operations.
    • ASE certification preferred
    • Minimum 1 year service advisor experience
  2. Mechanical Knowledge:
    • Develop a thorough understanding of auto repair and maintenance.
    • Familiarity with Toyota systems and process


  1. Customer Service Skills:
    • Strong communication skills are essential.
    • Be client-oriented, organized, and attentive to detail.
    • Prioritize customer satisfaction and effective service delivery.
  2. Sales and Computer Proficiency:
    • Basic computer skills are necessary for managing service records and communicating with customers.


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