Associate Director, Retention

4 weeks ago

Overland Park, United States Archer Education Full time
Job DescriptionJob DescriptionDescription:


THE COMPANY


Archer Education partners with colleges and universities across the US to help them reach further, recruit smarter, and grow faster through targeted digital enrollment marketing solutions. If you’re looking for a meaningful career, where you’ll have the freedom, flexibility and support to thrive – all while having fun and working with some pretty awesome people, then Archer Education might be right for you. Archer offers a competitive salary, excellent benefits, referral bonuses, tuition reimbursement, and a fun, casual work environment.


Since 2007, Archer has developed a reputation as innovative, dependable and always willing to go above and beyond for our partners. As we grow, it is more important than ever that we focus on these areas, and doing so requires amazing people who also are innovative, dependable and willing to go above and beyond. We are a culture that values experience and knowledge, and we need someone who can make an immediate impact and help us continue delivering a high-quality experience that exceeds expectations.


THE ROLE


The Associate Director of Retention will oversee a team of Retention Specialists working with various campus partners. This position will regularly support, strategically plan and collaborate with partner campuses, and will develop, train and maintain quality staff. The Associate Director of Retention will enhance and maintain effective communication and relationships within the Full-Service Enrollment team.


THE RESPONSIBILITIES

  • Work closely with partner campuses to ensure student population is being approached manner that is best for the student and the college/university, and maximizes student retention
  • Make strategic and operational decisions to ensure execution of an efficient and student focused retention approach
  • Maintain a thorough working knowledge of all online programs and all internal and external policies, procedures, and requirements of our partner schools
  • Ensure assigned student retention plans are met or exceeded through supervising and monitoring reps and individual contributions
  • Responsible for training Retention Specialists to ensure they have the necessary program and policy knowledge to accurately assist students throughout their student journey
  • Ensure student retention staff is exercising discretion within process and following compliance guidelines
  • Establish self as a resource for the Full-Service team and partner schools
  • Responsible for quality assurance of the team (listening to phone calls and providing feedback)
  • Handle escalated student or staff concerns

LEADERSHIP/MANAGEMENT RESPONSABILITIES

  • Interview, hire, and train new staff and leaders
  • Oversee the daily operations of the retention team
  • Provide constructive and timely performance evaluations
  • Handle discipline and termination of employees in accordance with company policy
  • Provide work direction and problem-solving assistance to other individuals
  • Supervise staff, including scheduling and assigning work, reviewing performance, and recommends salary increases, promotions, transfers, demotions, or terminations.

THE REQUIREMENTS

  • Thorough knowledge of higher education processes and policies
  • Strong history of building and execution of processes and training
  • A proven track record of achieving measurable results in a fast-paced, deadline-driven department
  • Commitment to customer service with a continuous focus on improvement
  • Demonstration of effective verbal and written communication skills
  • Strong ability to motivate others
  • Ability to manage multiple database systems
  • Ability to train and support other staff members
  • Strong quantitative, analytical and reporting skills
  • Demonstration of strong planning, initiative, and problem-solving skills
  • Bachelor's Degree
  • 8+ years of student support in a higher education environment
  • 2+ years management experience

PREFERRED QUALIFICATIONS

  • Master’s Degree
  • Leadership experience in education
  • Student Services experience
  • Experience as a third-party resource


WORKING CONDITIONS

  • Remote Office environment
  • Ability to sit for long periods of time
  • Availability to support the team in non-traditional hours
  • Travel requirement: 10%

THE BENEFITS


At Archer, we believe empowered employees have the most fun and do their best work, so we strive to offer a competitive benefits package to allow just that. Our comprehensive benefits package includes medical, dental and vision plans, as well as paid time off and sick days. Here are just a few more of the benefits you’ll enjoy as an Archer team member.


  • Invest in your future: 401k plans and a full contribution match up to 4%.
  • Prioritize your family: Up to 12 weeks of parental leave with 6 weeks paid, following the birth, adoption, or foster care placement of a child.
  • Never stop learning: Receive up to $5,250 per year in tuition reimbursement for continuing education.
  • Balance work and life: We offer a flexible working environment and schedule that empowers you to do your best work. Our teams work across all time zones in the US.


OUR COMMITMENT TO DEI


Archer recognizes and values the contribution of people with differences in capabilities, experience and perspectives. Diversity encompasses gender, age, experience, education, ethnicity, religious and cultural backgrounds as well as other dimensions such as lifestyle and family responsibilities.


At Archer, we are committed to:

  • A workplace which is free from discrimination, harassment, and bullying
  • Treating employees, vendors and clients fairly and with mutual respect
  • A workplace culture that is inclusive and embraces individual differences
  • Equal employment opportunities based on ability, performance and potential


Archer Education is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Archer Education makes hiring decisions based solely on qualifications, merit, and business needs at the time.


Visit archeredu.com to learn more.



Requirements:


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