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Lead Donation Attendant

2 months ago

Emeryville, United States GOODWILL OF THE SAN FRANCISCO BAY Full time
Job DescriptionJob DescriptionDescription:

We believe every individual has the power to create a positive social impact. Goodwill of the San Francisco Bay has numerous opportunities for people who want to make a difference, while building their professional skills. Our organization is rooted in empathy and a driver of the circular economy in the SF Bay. Your professional skills will help to propel a mission driven organization that cares deeply about people and the planet. We look forward to welcoming you.


The Lead Donation Attendant is the first point of contact with our donors and represents the face of Goodwill. This position is critical to donation growth. The Lead Donation Attendant is held accountable for providing exceptional customer service to our donors with the goal of building customer loyalty and increasing the quantity and quality of donations Donation Attendants are responsible for educating the donor about the community impact of their donations.


What We Offer:

  • $17.50/hour
  • Medical, Dental & Vision Insurance
  • Retirement Fund
  • Professional Development Training
  • Commuter Benefits
  • Flexible Healthcare Spending Account
  • Mental Health + Wellbeing Employee Assistance Program

What You Will Do:

  • Provide exceptional customer service, which includes focused attention to detail and prompt responses to donor requests, inquiries, recommendations, and complaints; ensure requests beyond authorized level of approval are transferred to leadership for resolution
  • Clearly communicate Goodwill’s mission and the benefits of donating to Goodwill
  • Model the behavior of an ideal Donation Attendant while serving as a leader and mentor to donation and retail store staff
  • Collaborates with Donation Management to complete key work responsibilities.
  • Partner with Donation Leadership in scheduling discussions, operations activities, and personnel actions.
  • Promptly greet donors and assist with unloading donations; timely communication of Goodwill’s donations policies and offer tax receipts, as necessary
  • Proper recording of daily donor counts, including but not limited to recyclable electronic donations, equipment filled and empty, ADC capacity, etc.
  • Sort, label, and seal (as required) donated goods by category; stack neatly and safely in designated equipment and handle in a manner to avoid damage or breakage
  • Maintain clean housekeeping in and around donation area (within no less than a 50 ft. radius)
  • Assist supervisor in providing on-the-job training to new staff and participants, and volunteers, as directed
  • Work donation drives and other events, and meetings as necessary

What You Bring to The Role:

  • High school diploma or GED, or equivalent work experience
  • Previous retail experience is preferred but not required
  • Excellent customer service skills
  • Read and write English proficiently or have enrolled in and are on track to successfully complete an approved ESL program
  • Computer literate and basic Math skills
  • Available to work on evenings, weekends, and holidays
  • Able to lift at least 50 lbs.
  • Able to stand on hard surfaces for an extended period


Goodwill San Francisco Bay’s guiding principle is that everybody deserves a second chance—and everyone deserves access to training, job opportunities, and support to succeed in our economy. We currently operate 34 retail stores, 33 donation sites, and two warehouse outlets across six Bay Area counties. This includes San Francisco, San Mateo, Marin, Alameda, Solano, and Contra Costa. Many of our career centers are embedded in our retail stores and are managed by career advisors who help people get jobs either directly at Goodwill or through our employer network.


Goodwill SF Bay relies on a combination of material and financial donations to support employment services including individualized career support, skill building, industry certification programs, and support services such as transportation, clothing vouchers, referrals to mental health, housing and more. Donating and shopping at Goodwill is good for our planet and the local environment and helps Goodwill SF Bay divert >35 million of pounds from local landfills every year.

Requirements: