Business Analyst in West Sacramento, CA

2 weeks ago

West Sacramento, United States Elegant Enterprise- Wide Solutions Inc Full time
Job DescriptionJob DescriptionThis experienced Business Analyst will:
Facilitate collaborative workshops and interviews with key stakeholders to gather and document comprehensive business requirements, ensuring alignment with organizational goals and objectives.
Conduct in-depth analysis of existing processes and workflows, identifying pain points, bottlenecks, and areas for improvement.
Identify critical workflows and ensure the workflows fit within the normal configuration and features of ServiceNow.
Lead prioritization of workflows as needed for the effort's prioritized phased approach.
Lead and develop detailed process maps, flowcharts, use cases, user stories, customer journeys, and other visual aids to illustrate current and future state process designs, fostering a clear understanding among stakeholders.
Collaborate closely with the ITSM/ITAM tool vendor to configure solutions that meet the organization's unique requirements, ensuring seamless integration with existing systems and workflows.
Provide expert guidance and recommendations on industry best practices, and standards related to ITSM and ITAM domains, leveraging previous implementation experience and lessons learned.
Serve as a liaison between business stakeholders, IT teams, and implementation vendor throughout the project lifecycle, facilitating effective communication, collaboration, and decision-making.
Minimum Technical Qualifications
1. At least five (5) years of experience within the last ten (10) years working as a Business Analyst with large organizations, leading or participating in the technical implementation of ITSM and ITAM solutions such as ServiceNow automating complex business processes, performing all the following activities:
a. Creating and maintaining requirement management plan
b. Assessment of analysis scope and tasks
c. Planning business analysis tasks
d. Facilitating joint application design (JAD) and/or collaborative design sessions
e. Elicitation, definitions and documentation of various business, user, and system requirements
f. Analysis for business process improvement, application design and workflow automation
g. Modeling and documenting new functional requirements; use case development.
h. Leading and working within cross-functional teams that include business subject matter experts,
application architects, developers, and testers
i. Work closely with the ServiceNow implementation vendor team2. At least seven (7) years of experience within the last ten (10) years producing business analysis deliverables shown in the following list:
a. Business requirements, business rules, and business process model
b. Use cases, functional requirements and/or functional specifications
c. Non-functional requirements
d. Stakeholder requests
e. Procurement documentation
f. Transition plans and/or implementation requirements
g. Traceability matrices3. At least three (3) years of experience using Rational Requisite Pro, HP ALM, Jama Software, or other requirement gathering tool to document functional and non-functional requirements, design specifications and provide full traceability for projects.Desirable Technical Qualifications
1. Experience as a Business Analyst with the State or Federal government.
2. Experience as a Business Analyst leading or participating in the technical implementation of ITSM and ITAM solutions, such as ServiceNow, including, but not limited to the following areas of focus:
a. Incident Management
b. Change Management
c. Problem Management
d. Configuration Management
e. Hardware Asset Management
f. Software Asset Management
g. Cloud SaaS Cost Management
h. Request Management Service Catalog
i. End User Experience
j. Service Portfolio
k. Asset Discovery
l. Service Level Management3. IIBA Certified Business Analysis Professional (CBAP or CCBA). Client may request a copy of Certification.
4. Experience in Agile project management methodology or Scaled Agile Framework.
5. Experience in the ITIL Framework.
6. Bachelor degree in Computer Science, Computer Engineering, Management Information Systems or related fields from an accredited or government-sanctioned college/university. Client may request a copy of degree.

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