Business Analyst

2 weeks ago


West Sacramento, United States ConglomerateIT Full time

Business Analyst

Location: West Sacramento, CA

Duration: 36+ months

Job Type: Hybrid (2 days onsite)


Job Description:

We are looking for an experienced Business Analyst with a strong background in implementing IT Service Management (ITSM) and IT Asset Management (ITAM) systems.


Required Skills:

- 5+ years of experience in the last 10 years as a Business Analyst in large organizations, focusing on ITSM and ITAM solutions like ServiceNow, including:

- Creating and maintaining requirement management plans.

- Assessing analysis scope and tasks.

- Planning business analysis tasks.

- Facilitating joint application design (JAD) or collaborative design sessions.

- Eliciting, defining, and documenting business, user, and system requirements.

- Analyzing business process improvements, application design, and workflow automation.

- Modeling and documenting new functional requirements and developing use cases.

- Leading and working within cross-functional teams including business experts, architects, developers, and testers.

- Working closely with the ServiceNow implementation vendor team.


- 7+ years of experience in the last 10 years producing business analysis deliverables, including:

- Business requirements, business rules, and business process models.

- Use cases, functional requirements, and functional specifications.

- Non-functional requirements.

- Stakeholder requests.

- Procurement documentation.

- Transition plans and implementation requirements.

- Traceability matrices.


- 3+ years of experience using tools like Rational Requisite Pro, HP ALM, Jama Software, or similar for documenting functional and non-functional requirements, design specifications, and ensuring full traceability.


Desired Skills:

- Experience as a Business Analyst with State or Federal government.

- Experience leading or participating in ITSM and ITAM implementations, such as ServiceNow, particularly in:

- Incident Management

- Change Management

- Problem Management

- Configuration Management

- Hardware and Software Asset Management

- Cloud SaaS Cost Management

- Request Management – Service Catalog

- End User Experience

- Service Portfolio

- Asset Discovery

- Service Level Management


- Certified Business Analysis Professional (CBAP or CCBA). (Certification required)

- Experience with Agile project management or Scaled Agile Framework.

- Familiarity with the ITIL Framework.

- Bachelor’s degree in Computer Science, Computer Engineering, Management Information Systems, or related fields. (Degree required)


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