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Entertainment Manager

5 months ago

New Paltz, United States Mohonk Mountain House Full time
Job DescriptionJob Description

BASIC FUNCTIONS AND RESPONSIBILITIES

Increase guest satisfaction by providing high quality house entertainment and events that cover a variety of activities for wide range of ages and time slots. Be instrumental in the leadership, organization, and arrangements for the following programs; July 4th Celebration, Halloween Haunts and Happenings, Thanksgiving Celebration, Victorian Holidays, Christmas & Christmas Eve Celebration, New Year’s Celebration, Presidents Weekend, Winter Break, Easter Weekend, Spring Break, Mother’s Day Weekend, Memorial Day Weekend, Labor Day Weekend, and Summer Season Lakeside Lawn Parties. Be a creative leader, encourage continued improvement in these events and entertainment.

ESSENTIAL JOB FUNCTIONS

  • Research and contract with musicians/bands, variety acts, lecturers, Kids’ Club entertainment and other special programming.
  • Evaluate and maintain relationships with existing performers.
  • Negotiate and create entertainer contracts.
  • Create BE0’s, purchase orders, and check requests for each performance.
  • Track additional compensation for performers (room and meal pass compensation).
  • Create and maintain Entertainment budget for fiscal year.
  • Work closely with Senior Theme Programs Manager, Theme Programs Manager, and Director of Recreation and Entertainment on budget and schedule of performances.
  • Work collaboratively with Theme Programs Department to prevent overlaps in entertainment and to fill in gaps in schedule.
  • Schedule and supervise Parlor Door Attendants with Theme Programs Department.
  • Duties may be heavier during some weeks and may require additional coverage and assistance (Parlor Door attendants).
  • Work closely with Conference Services to oversee entertainment sound checks and performance setups.
  • Create in-house signage for programs.
  • Create Schedule of Events documents during Holiday periods for Marketing.
  • Review and proofread entertainment offerings on website, ensuring accuracy and completeness.
  • Lead and or participate in daily shift briefings.
  • Demonstrate proficiency in Windows-based operating systems such as MS Word, MS Excel, MS Outlook.
  • Learn and demonstrate proficiency with other software programs including Canva, MICROS OPERA, Reservation Assistant, Salesforce, WordPress, and Adaco.
  • Demonstrate organizational skills, attention to detail, proofreading skills, and produce well-written, error-free copies.
  • Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
  • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
  • Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business and provide optimal oversight of entertainment.
  • Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
  • Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
  • Speak and demonstrate comfort when interacting with/talking to audiences/groups.
  • Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
  • Lift up to 25 pounds from ground level to waist level and carry a distance of up to 50 feet with/ without assistance. Walk up to 5 miles per day.
  • See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
  • Act calmly and effectively in emergency situations.
  • Analyze problems and develop and implement action plans to address problems.

QUALIFICATIONS

  • Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
  • Minimum a Bachelor’s degree in Business Administration or Event Planning.
  • Proven work history in the Recreation field or Hospitality industry with at least 2 years’ experience in supervisory or management positions, preferably in a resort setting.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.