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CSR/HVAC Dispatcher

4 months ago

Decatur, United States Empire Heating & Air Conditioning Full time
Job DescriptionJob Description

Empire Heating and Air Conditioning in Atlanta, GA is seeking a full-time CSR / HVAC Dispatcher to join our team. Are you outgoing, goal-oriented, and great on the phone? Do you enjoy providing great customer service in a fast-paced office environment? Are you a team player who would like to join an established and respected company to grow your career with? If so, please read on

This CSR / HVAC Dispatcher position earns $20 - $24 an hour, depending on experience, plus spiffs and incentives You also enjoy excellent benefits including health insurance with partial match, options for vision, dental, and disability, a 401(k) plan with match, holidays, paid vacation, and a full cafeteria plan with options. If this sounds like the right opportunity for you, apply today

ABOUT EMPIRE HEATING & AIR CONDITIONING

We have been serving the Metro Atlanta area since 1985. We service, install, and repair all makes and models of heating and air conditioning equipment including boilers, hydronic heating, heat pumps and water heaters. Our mission is to establish long-term relationships with our clients and deliver reliable HVAC solutions that are energy-saving and suited to each individual home or business. We are a 12-year recipient of the Angie's List Super Service Award and have an A+ rating with the Better Business Bureau.

We firmly believe that a company is only as good as the people we employ. We work to attract the very best by offering our employees above scale hourly pay, amazing benefits, a great family work environment, and real opportunities to advance their careers.

A DAY IN THE LIFE OF A CSR / HVAC DISPATCHER

As a CSR/Dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction. Most of your day is spent in an office environment on the phone or computer.

First and foremost, you act as a dispatcher. You receive incoming client calls and dispatch service calls to field technicians. You schedule calls to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You keep clients updated and informed.

You are like our conductor who directs us as we perform our individual parts resulting in a successful HVAC concert each day Additionally, you perform basic office duties as needed. You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

QUALIFICATIONS

  • Experience in customer service
  • Strong phone skills
  • Proficient in Microsoft Office

Familiarity with the home services or HVAC industry as well as experience with Acowin or other digital dispatch systems is a plus, but not required. We will train the right person Are you organized and able to prioritize tasks effectively? Are you flexible? Do you have good customer service skills, both in person and on the phone? Are you attentive to detail? Are you friendly and able to empathize as well as calm and patient? If so, then you might just be perfect for this position

WORK SCHEDULE

This full-time position works Monday - Friday, from 9:00 am to 5:30/6:00 pm.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be a good fit for this CSR / HVAC Dispatcher position please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 30033