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Desktop Support Engineer

3 months ago

Plymouth, United States Luytens Technology Solutions Pvt. Ltd. Full time
Job DescriptionJob DescriptionOverviewAs a Desktop Support Engineer - Windows 11 upgrade, you will play a crucial role in the organization by ensuring the smooth transition and upgrade of Windows operating systems across all desktops and workstations. You will be responsible for providing technical support, troubleshooting, and maintaining hardware and software systems to enhance the overall efficiency and productivity of the organization.Key responsibilities
  • Plan and execute Windows 11 OS upgrade processes across desktops and workstations
  • Provide technical support and guidance to end users regarding Windows OS upgrades
  • Troubleshoot hardware and software issues related to Windows OS upgrades
  • Collaborate with the IT team to identify and resolve Windows OS upgrade related challenges
  • Conduct regular system checks and updates to ensure seamless Windows OS performance
  • Install, configure, and maintain hardware and software components during the upgrade process
  • Document upgrade processes, issues, and resolutions for future reference
  • Train and educate end users on the new features and functionalities of the upgraded Windows OS
  • Implement security measures and protocols to safeguard the Windows OS environment
  • Manage and monitor the performance of Windows OS after the upgrade
  • Coordinate with third-party vendors for necessary upgrades and support
  • Assist in the development and maintenance of Windows OS upgrade policies and procedures
  • Conduct system testing and quality assurance checks post-upgrade
  • Maintain accurate inventory and records of hardware and software components used in the upgrade
  • Provide timely technical assistance and support to minimize downtime during the upgrade process
Required qualifications
  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • Proven experience in desktop support and Windows OS upgrade processes
  • Strong understanding of Windows operating systems and their architecture
  • Proficiency in troubleshooting hardware and software issues on Windows platforms
  • Hands-on experience in installing and configuring hardware and software components
  • Excellent knowledge of system security and data protection principles
  • Ability to communicate technical information effectively to non-technical users
  • Certifications such as Microsoft Certified Desktop Support Technician (MCDST) or similar is a plus
  • Experience in documenting technical procedures and processes for knowledge sharing
  • Ability to work independently and as part of a collaborative team environment
  • Strong problem-solving skills and attention to detail
  • Familiarity with ITIL framework and best practices in IT service management
  • Knowledge of remote desktop applications and remote troubleshooting tools
  • Excellent time management and organizational skills to meet project deadlines
  • Flexibility to work outside regular business hours when required