Desktop Level 3

2 weeks ago


Plymouth, United States C4 Technical Services Full time
Desktop Level 3
Location: Remote but must be open to travel 2 weeks a month

  • Customer Service will be key in this role. They will need to work with high level executives on transition of IT at locations.
Provide level 2 end user support including but not limited to:
  • Support and maintenance of PCs including but not limited to:
  • Assign users and computers to proper business groups in Active Directory.
  • Perform timely workstation hardware and software upgrades.
  • Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk and assigned to the regional IT Advanced Customer Support Tech.
  • Coordinate with authorized vendor for PC hardware repair.
  • Monitor and remove virus, spy-ware, and other non-authorized software.
  • Maintain and/or coordinate PC hardware inventory.
  • Order and purchase standard equipment and software through approved vendors
  • Support firm software
  • Support Desktop Management with post-mass deployment issues of standard software
  • Provide IT support for local software within their region. May coordinate support with a Product Champion.
  • Upgrade local server software as necessary.
  • Regular scheduled regional calls
  • Proactively support Corporate IT and customer support changes and initiatives.
  • Test phases of changing hardware and software standards.
  • Monitor ticket queues to ensure SLAs and OLAs are met.
  • Utilize the standard Knowledgebase per standard procedures.
  • Reconciliation of Active Directory permissions as per internal securities audits.
  • Reconciliation of licenses associated with locally purchased software.
  • Coordinate with local vendors for cabling, phone system, printer/fax, and other IT related facilities maintenance.
  • Tasks related to potential office remodels or relocations.
#DICE
nkraft@c4techservices.com
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