See more Collapse

Service Desk Technician

1 month ago

Grand Rapids, United States Acrisure Full time

Job Title: Service Desk Technician, Part Time (20 hours per week)
- Department: Information Technology
- Location: Onsite (Grand Rapids, MI)
- About Acrisure
- Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
- Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
- Job Summary:

- Handles higher priority tickets, VIP issue, and assigned Projects
- Assist with Major Incident and Problems for Tier 1.5 support when needed
- Goes above and beyond for customer satisfaction ie. top CSAT scores for performance
- Collaborates with TechOps to diagnosis and resolve outstanding issues
- Effectively meets SLAs and Q&A best practices for resolving incidents
- Consistent top performer in tickets/task closures for Support
- Responds in a timely fashion to AP concerns
- Educates End users on Acrisure Technology
- Reports Outstanding/Ongoing issues to Manager
- Maintain communication and status of trouble tickets submitted by clients from initial communications to continued follow-ups.
- Ability to communicate technical details to clients of diverse technical background.
- Provide documentation based on customer interaction within ticketing system.
- Contribute to a growing knowledge base.
- Troubleshoot, repair, maintain, install, and manage desktop, laptop, and mobile computing devices.
- Troubleshoot, test, and modify computer software.
- Basic troubleshooting of local and wide-area networks, phone system, and servers.
- Escalate issues that are of higher difficulty to the next tier of support.
- Support IT projects that require interaction with customers as needed.
- Educate customers on technical topics and Acrisure systems.
- This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management
- Responsibilities:

- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education and/or Experience:

- Associates degree or the recognized equivalent in education and experience. Bachelor’s degree preferred.
- Minimum three years of experience in MIS, systems or information technology field required.
- Microsoft and M365 certifications desired.
- Computer Skills:

- Strong understanding of Windows desktop operating systems.
- Familiarity with Active Directory, Azure Active Directory, Microsoft Server operating systems, all supported Microsoft Office versions, Exchange Servers, and Exchange Online.
- Familiarity with M365
- Familiarity with Apple desktop operating systems.
- Demonstrate an understanding of layer 1, 2 and 3 networking concepts as well as VPN.
- Other Qualifications:

- Strong customer service skills and experience delivering excellent customer experiences.
- Must be analytical, organized, and detail oriented with good verbal and written communications skills
- Must have a high level of problem-solving skills
- A positive, team-oriented attitude is necessary to deal with a large variety of personalities
- Benefits & Perks:

- Competitive Compensation
- Industry Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Offering hybrid work option
- Opportunities for Growth
- Educational Resources
- Generous time away

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture whose Founding Partners include Acrisure, Russell Wilson and Ciara, and Russell Westbrook. The venture focuses on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. Additionally, in its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

For more, visit

or learn more

here


Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at


To Executive Search Firms & Staffing Agencies: Acrisure does

We have other current jobs related to this field that you can find below

  • Help Desk Technician

    4 weeks ago

    Grand Rapids, Michigan, United States UFP Technologies Full time

    About UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers in the world. The Company's...

  • Help Desk Support Technician

    3 weeks ago

    Grand Rapids, Michigan, United States Kforce Inc. Full time

    RESPONSIBILITIES:A Kforce client located in Grand Rapids, MI is looking to add Help Desk Support Technician to their team to support growth This is an exciting opportunity to join a growing team and have exposure to a wide variety of technical scenarios. Summary:The Help Desk Support Technician will be responsible for supporting the IT service desk by...

  • Help Desk Technician

    1 month ago

    Grand Rapids, United States UFP Technologies Full time

    Job DescriptionJob DescriptionAbout UFP Technologies: UFP Technologies is a designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. UFP is an important link in the medical device supply chain and a valued outsource partner to most of the top medical device manufacturers...

  • Service Desk Technician

    1 month ago

    Grand Rapids, United States Acrisure LLC Full time

    Job Title: Service Desk Technician, Part Time (20 hours per week) Department: Information Technology Location: Onsite (Grand Rapids, MI) About Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to...

  • IT Help Desk Coordinator

    1 month ago

    Grand Rapids, United States DISHER Full time

    Construction Estimator - Ada, Michigan DISHER is currently partnering with a local leader in the A&E space in search of an IT Help Desk Coordinator/Technician. The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-users within Kingscott. This position involves diagnosing and resolving technical...

  • Appliance Service Technician

    4 weeks ago

    Grand Rapids, United States Diamond Factory Service Full time

    **EXPERIENCED APPLIANCE REPAIR TECHNICIAN** **FULL TIME (MONDAY-FRIDAY)** **START AND END FROM YOUR HOME IN MOST CASES** **BENEFITS INCLUDE MEDICAL/DENTAL** **PAY RATE IS BASED ON EXPERIENCE** **POTENTIAL SIGN ON BONUS!** Do you currently work for an appliance repair company that focuses more on selling service contracts and accessories and less on...

  • Appliance Service Technician

    1 month ago

    Grand Rapids, United States Diamond Factory Service Full time

    Job DescriptionJob DescriptionEXPERIENCED APPLIANCE REPAIR TECHNICIANFULL TIME (MONDAY-FRIDAY)START AND END FROM YOUR HOME IN MOST CASESBENEFITS INCLUDE MEDICAL/DENTAL PAY RATE IS BASED ON EXPERIENCEPOTENTIAL SIGN ON BONUS! Do you currently work for an appliance repair company that focuses more on selling service contracts and accessories and less on...

  • Appliance Service Technician

    1 month ago

    Grand Rapids, United States Diamond Factory Service Full time

    EXPERIENCED APPLIANCE REPAIR TECHNICIAN FULL TIME (MONDAY-FRIDAY) START AND END FROM YOUR HOME IN MOST CASES BENEFITS INCLUDE MEDICAL/DENTAL PAY RATE IS BASED ON EXPERIENCE POTENTIAL SIGN ON BONUS! Do you currently work for an appliance repair company that focuses more on selling service contracts and accessories and less on repairing appliances? Do you feel...

  • Help Desk Support Technician

    1 month ago

    Grand Rapids, United States Alliance Beverage Distributing Full time

    Job DescriptionJob DescriptionPosition Summary: The Help Desk Support Technician plays a critical role within our IT team, offering immediate and effective IT support across the company. The role requires a broad understanding of organizational needs and a strong commitment to minimize downtime and facilitate optimal use of IT resources. The key tasks...

  • Help Desk Support Technician

    1 month ago

    Grand Rapids, United States Alliance Beverage Distributing LLC Full time

    Position Summary: The Help Desk Support Technician plays a critical role within our IT team, offering immediate and effective IT support across the company. The role requires a broad understanding of organizational needs and a strong commitment to minimize downtime and facilitate optimal use of IT resources. The key tasks include PC and mobile device...

  • Domestic Services Aide 5-e6

    4 weeks ago

    Grand Rapids, United States Library Technician Full time

    **Salary** - $19.34 - $24.18 Hourly**Location** - Grand Rapids, MI**Job Type** - Permanent Part Time (less than 40 hours per week)**Job Number** - MVHGR-24-101**Department** - Military and Veterans Affairs - Michigan Veteran Homes**Opening Date** - 01/16/2024**Closing Date** - 4/30/2024 11:59 PM Eastern**Bargaining Unit** - AFSCME (AFSCME)Please visit our...

  • Forklift Field Service Technician

    3 weeks ago

    Grand Rapids, United States Morrison Industrial Equipment Full time

    **Do you like to be challenged? Have natural mechanical ability? Have you always wrenched on your cars, motorcycles, and small engine toys? Do you like to work independently, but also as part of a team with opportunities for growth and advancement? Want to travel locally day to day with a variety of hands-on tasks?** **Morrison Industrial Equipment** is...

  • Forklift Field Service Technician

    1 month ago

    Grand Rapids, United States Morrison Industries LLC Full time

    Job DescriptionJob DescriptionDo you like to be challenged? Have natural mechanical ability? Have you always wrenched on your cars, motorcycles, and small engine toys? Do you like to work independently, but also as part of a team with opportunities for growth and advancement? Want to travel locally day to day with a variety of hands-on tasks?Morrison...

  • Service Dispatcher

    1 week ago

    Grand Rapids, United States Triad Service Center Full time

    Triad Service Center is looking to hire a Service Dispatcher in our Grand Rapids location at 4550 40th St SE, Kentwood, MI 49512. Triad Service Center has a zero-tolerance drug policy for safety-sensitive reasons. This position would require a pre-employment drug screen. While we value experience, it is not required. We will train if you are willing to...

  • Service Dispatcher

    2 weeks ago

    Grand Rapids, United States Triad Service Center Full time

    Job DescriptionJob Description Triad Service Center is looking to hire a Service Dispatcher in our Grand Rapids location at 4550 40th St SE, Kentwood, MI 49512. Triad Service Center has a zero-tolerance drug policy for safety-sensitive reasons. This position would require a pre-employment drug screen.While we value experience, it is not required. We will...

  • Desktop Support Technician

    4 weeks ago

    Grand Rapids, Michigan, United States F2OnSite Full time

    Job Description Job Description Desktop Support Technician - Must be ok with local travel and able to work independently Job SummaryDesktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Windows 10,...

  • Front Desk Manager

    14 hours ago

    Grand Rapids, United States Concord Hospitality Full time

    Description We are hiring a Front Desk Manager Salary - $52,655+ Based on Experience Previous Front Desk Experience Required We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that...

  • Front Desk Manager

    3 weeks ago

    Grand Rapids, United States Sheraton Grand Rapids Airport Full time

    DescriptionWe are hiring a Front Desk ManagerSalary - $52,655We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...

  • Front Desk Manager

    2 weeks ago

    Grand Rapids, United States Concord Hospitality Full time

    Description We are hiring a Front Desk Manager Salary - $52,655 We are looking for associates and Leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our...

  • Front Desk Manager

    3 weeks ago

    Grand Rapids, Michigan, United States Sheraton Grand Rapids Airport Full time

    We are hiring a Front Desk ManagerSalary - $52,655We are looking for associates and Leaders that have a passion to serve others Working at the front desk means you are at the hub of the hotel with the most interaction with our guests as the front desk supervisor you are the one that brings this group to a cohesive team focused on providing our guests...